Cannot complete identity validation due to postal code mismatch for Artifact Signing

J J 0 Reputation points
2026-08-01T15:04:22.7+00:00

I have been trying to validate my identity for artifact signing.
The system insists on putting my zip code as 11203-5901
My id verification on microsoft authenticator w/ driver's licence only has the regular zip code of 11203 (which gets encoded as 11203-0000).
So then I get an address mismatch every time I try to verify.
I've tried to remove the 5901 or change it to 0000 on the billing account so that they match. but it persists no matter what I do.
Please, any suggestions would be welcome :(

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

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Answer recommended by moderator

J J 0 Reputation points
2026-08-01T18:50:40.0033333+00:00

I had to change my zip code in the Cost Management + Billing > billing account > Properties > Update sold-to for it to work.

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