Azure Comm Services Regulatory Process

Question

Azure Comm Services Regulatory Process

Vincent Allen 0

I submitted a Regulatory Application for sending toll-free SMS messages using Azure Communication Services on June 23rd. On June 29th I received notification my application was rejected for a few reasons that were corrected and resubmitted that same day. It has now been 30 days since the re-submission, but the application status still shows 'Submitted'. I have submitted all the required fields, including the four new ones mentioned during my failed attempt at opening a support ticket.

Ajay Rathod 170 Reputation points Microsoft External Staff Moderator

2026-07-29T23:21:58.6666667+00:00

Hi @Vincent Allen

Greetings for the day, Thanks for reaching out Q&A.

We are looking into it and we will update you shortly.

Thanks
Ajay Rathod 170 Reputation points Microsoft External Staff Moderator

2026-07-30T00:11:35.4033333+00:00

Hi @Vincent Allen

The application process can sometimes take up to 8 weeks. Since you mentioned it's been 30 days since you submitted your application, it's still within the expected processing timeframe.

In the meantime, you can check Telephony and SMS > Phone Numbers or Regulatory Documents to view the current status of your application and see if the reviewer has left any notes or requested additional information.

Thanks

1 answer

Your answer

Ajay Rathod 170 Reputation points Microsoft External Staff Moderator

2026-07-29T23:21:58.6666667+00:00

Hi @Vincent Allen

Greetings for the day, Thanks for reaching out Q&A.

We are looking into it and we will update you shortly.

Thanks
Ajay Rathod 170 Reputation points Microsoft External Staff Moderator

2026-07-30T00:11:35.4033333+00:00

Hi @Vincent Allen

The application process can sometimes take up to 8 weeks. Since you mentioned it's been 30 days since you submitted your application, it's still within the expected processing timeframe.

In the meantime, you can check Telephony and SMS > Phone Numbers or Regulatory Documents to view the current status of your application and see if the reviewer has left any notes or requested additional information.

Thanks

Answer 1

A 30-day Submitted/Pending status is still within the normal review window for Azure Communication Services toll-free verification.

Supported timelines are:

Application Submitted → Pending: 1 to 5 business days.
Pending → Verdict (Verified, Rejected, or More info needed): 4 to 5 weeks.
End-to-end, the process usually takes 5 to 6 weeks, and when application volume is high it can take around 8 weeks.

What to do now:

In the Azure portal, open the Azure Communication Services resource tied to the toll-free number.
Check Telephony and SMS / Phone numbers or Regulatory Documents for the current application status and any reviewer notes.
If the status changes to Rejected or More info needed, update the requested fields and resubmit.
If the application remains unchanged past about 8 weeks, open an Azure support request because only Microsoft can check the backend queue status for a specific submission.

Important related point: only fully verified toll-free numbers can send SMS traffic to US and Canadian phone numbers. Since January 31, 2024, traffic from unverified or pending verification toll-free numbers is blocked.

To reduce the chance of further delay or rejection, verify that the application still clearly includes:

all required fields
a clear program description
a detailed opt-in process
a publicly accessible opt-in image URL
content that follows CTIA guidelines

For toll-free verification, the opt-in details are especially important. If proof of opt-in is not provided in the Opt-in URL field, the URL is inaccessible, or the opt-in process is unclear, the application is rejected.

References: