MS Teams/Planner - Order of tasks does not sync with all the members

Question

MS Teams/Planner - Order of tasks does not sync with all the members

Charlotte De Vooght 0

Hi,

We are using MS Teams and more specifically the planner app in our team for day to day business.

Since this week the cards we make in each bucket do not sync correct anymore. The order of the tasks in the buckets does not change in the planner of all the members when making a change in the order.

Until this week, this was no problem but now this influences our day to day way of working very much.

This happens in the app aswell as in the browser version.

Is this a known problem and are there any solutions?

Thank you for any help!

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Answer 1

I have been searching for a solution myself and using ai I got these tips:

How to Force a Sync across the Team

Try these steps in order to bypass the stuck metadata queue:

Trigger a "Hard Refresh" on their end: Have your colleagues click inside their Teams Planner tab and press Ctrl + F5 (Windows) or Cmd + Shift + R (Mac) to force a complete cloud data pull instead of loading cached positions.
The "Checklist" trigger: Open one of the tasks you just moved. Add a dummy item to its Checklist or type a quick Comment inside the task. In Microsoft Planner, adding text content forces a higher-priority cloud database sync than a drag-and-drop action, which often pulls the new card order along with it.
Filter toggling: Have your colleagues click the Filter button in the top right, select a random option (like a single label or assignee), and then clear the filter. This forces the UI to re-query the cloud for the absolute newest board layout.
Check the "Charts" view: Have a colleague switch the top menu from Board to Charts, and then back to Board. Shifting the layout view forces the application to re-fetch the exact sequence metadata.

In my case there where apparantly two cards that had an issue with only one colleague. After adding some text in the notifications of both cards, they instantly changed to the right order. So for me option 2, the checklist trigger, was the right one.