Getting a new number at azure communication services

Question

Getting a new number at azure communication services

MNH 20

I am trying to get a phone number at azure communication services. It says I used 0 out of 5 but not letting me to get one

Ajay Rathod 170 Reputation points Microsoft External Staff Moderator

2026-07-21T17:58:50.69+00:00

Hi @MNH

Greetings for the day, Thanks for reaching out to Q&A.

We are looking into this, and we will reach out to you shortly.

Thanks
Ajay Rathod 170 Reputation points Microsoft External Staff Moderator

2026-07-21T20:28:53.3033333+00:00
Hi @MNH

Greetings for the day, Thanks for reaching out to Q&A.

If your Azure Communication Services resource shows "0 out of 5 phone numbers used" but still doesn't allow you to purchase a phone number, there are a few common things worth checking:

1. Make sure you're purchasing the number from the ACS resource

Open the Azure portal.

Go to your Azure Communication Services resource.

Select Phone numbers from the left menu.

Click Get to start the purchase process.

Choose the Country/Region and Number type (Local or Toll-free), then search for available numbers.

2. Verify the country/region you're trying to purchase for Phone number availability depends on your Azure subscription's billing location. If the country or region you're requesting isn't supported for your subscription, the portal may not let you purchase a number or may not return any available results.

**3.**Some countries require a Special Order For certain countries/regions or larger phone number requests; you'll need to submit a Special Order instead of purchasing the number directly through the portal. If that's required, the portal should provide a Request a Special-Order option.

To help narrow down the cause, could you share a few more details?

Are you trying to purchase a Local or Toll-free number?

Which country/region are you selecting?

What is the billing country/region of your Azure subscription?

Are you using a free/trial subscription or a paid Azure subscription?

Do you see any specific error message, or does it simply prevent you from completing the purchase?

With that information, it should be easier to identify what's preventing the phone number from being purchased.

Please refer to the documents below for further guidance.

Acquire a Phone Number: https://learn.microsoft.com/azure/communication-services/quickstarts/telephony/get-phone-number

Subscription eligibility: https://learn.microsoft.com/azure/communication-services/concepts/numbers/sub-eligibility-number-capability

Special Order Numbers: https://github.com/Azure/Communication/blob/master/special-order-numbers.md
Ajay Rathod 170 Reputation points Microsoft External Staff Moderator

2026-07-22T01:00:45.01+00:00

Hi @MNH

Thanks for update,

I believe the main issue here is the type of Azure subscription you're using rather than the billing country.

Azure Communication Services phone numbers can only be purchased using an eligible paid Azure subscription. If you're using a Free Trial, Azure free/monthly credits, or an MPN (Microsoft Partner Network) benefit subscription, the portal won't allow you to purchase phone numbers because those subscription types aren't eligible for phone number acquisition.

That's why the Get button may be disabled, or you may not even reach the step where you can select a country or phone number. The portal blocks the purchase flow before that point.

The good news is that Canada is a supported billing location for purchasing both US Local and US Toll-Free phone numbers. So, your billing country isn't the issue here.

Once you're using an eligible paid subscription—such as Pay-As-You-Go, Enterprise Agreement (EA), Modern Customer Agreement (MCA), or Modern Partner Agreement (CSP)—you should be able to proceed with purchasing a US phone number without any issues.

For how to setup phone numbers, you can refer to the documents from previous reply.

Thanks

Answer accepted by question author

Ajay Rathod 170 Microsoft External Staff Moderator

Hi @MNH

The customer was using a Pay-As-You-Go subscription with valid billing, but the "Get" option was disabled (greyed out) while setting up Azure Communication Services.

As a troubleshooting step, we asked the customer to create a new Pay-As-You-Go subscription and a new Azure Communication Services resource. In the new subscription, the "Get" option appeared as expected, and they were able to proceed with the email communication setup.

Interestingly, after creating the new subscription, the "Get" option also became available on the Azure Communication Services resource in the original subscription.

Based on this behavior, it appears that there may have been a backend service or subscription provisioning issue affecting the original subscription. Creating the new subscription seems to have triggered or refreshed the required services, which also resolved the issue in the older subscription. However, we cannot confirm this as the exact root cause without further investigation.

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3 additional answers

Your answer

Ajay Rathod 170 Reputation points Microsoft External Staff Moderator

2026-07-21T17:58:50.69+00:00

Hi @MNH

Greetings for the day, Thanks for reaching out to Q&A.

We are looking into this, and we will reach out to you shortly.

Thanks
Ajay Rathod 170 Reputation points Microsoft External Staff Moderator

2026-07-22T01:00:45.01+00:00

Hi @MNH

Thanks for update,

I believe the main issue here is the type of Azure subscription you're using rather than the billing country.

Azure Communication Services phone numbers can only be purchased using an eligible paid Azure subscription. If you're using a Free Trial, Azure free/monthly credits, or an MPN (Microsoft Partner Network) benefit subscription, the portal won't allow you to purchase phone numbers because those subscription types aren't eligible for phone number acquisition.

That's why the Get button may be disabled, or you may not even reach the step where you can select a country or phone number. The portal blocks the purchase flow before that point.

The good news is that Canada is a supported billing location for purchasing both US Local and US Toll-Free phone numbers. So, your billing country isn't the issue here.

Once you're using an eligible paid subscription—such as Pay-As-You-Go, Enterprise Agreement (EA), Modern Customer Agreement (MCA), or Modern Partner Agreement (CSP)—you should be able to proceed with purchasing a US phone number without any issues.

For how to setup phone numbers, you can refer to the documents from previous reply.

Thanks

Answer 1

MNH 20

As I mentioned earlier, even with the paid subscription, I am getting the same error. Wondering if you any new update.

0 comments

Answer 2

MNH 20

Even I added a new resource group under Pay-As-You-Go and added community service ( I even deleted old one before) under Pay-As-You-Go. Still same result.

0 comments

Answer 3

MNH 20

Here are my answers:
Are you trying to purchase a Local or Toll-free number?

Local Number

Which country/region are you selecting?

Can't even go there. I intended to buy a USA number

What is the billing country/region of your Azure subscription?

Canada

Are you using a free/trial subscription or a paid Azure subscription?

The subscription came with Microsoft Partner Network

Do you see any specific error message, or does it simply prevent you from completing the purchase?

"Your azure tenant is currently using 0 out of 5 available phone numbers (view your service limits).Request an upgrade" and GET is greyed out

Ajay Rathod 170 Reputation points Microsoft External Staff Moderator

2026-07-21T23:44:20.41+00:00

Hi @MNH

Thanks for update,

I believe the main issue here is the type of Azure subscription you're using rather than the billing country.

Azure Communication Services phone numbers can only be purchased using an eligible paid Azure subscription. If you're using a Free Trial, Azure free/monthly credits, or an MPN (Microsoft Partner Network) benefit subscription, the portal won't allow you to purchase phone numbers because those subscription types aren't eligible for phone number acquisition.

That's why the Get button may be disabled, or you may not even reach the step where you can select a country or phone number. The portal blocks the purchase flow before that point.

The good news is that Canada is a supported billing location for purchasing both US Local and US Toll-Free phone numbers. So, your billing country isn't the issue here.

Once you're using an eligible paid subscription—such as Pay-As-You-Go, Enterprise Agreement (EA), Modern Customer Agreement (MCA), or Modern Partner Agreement (CSP)—you should be able to proceed with purchasing a US phone number without any issues.

For how to setup phone numbers, you can refer to the documents from previous reply.

Thanks