in teams user status is unknown, application based I signed out and closed it terminated it and everything but still the same, how to solve it

Hi @Qamil Salihu

If you've already signed out of Teams, fully closed the application, and ended all Teams processes but your status still shows as Unknown, please try the following troubleshooting steps:

• Verify whether the issue also occurs in Teams on the web.
• Check whether the issue affects only your account or if all users/contacts show as Unknown.
• Clear the Teams cache, then sign back in.
• Temporarily disconnect any VPN or proxy and test from a different network if possible.
• Ensure Teams is updated to the latest version.

Also, could you please confirm:

• Does the issue occur in Teams Web as well?
• Is the Unknown status shown only for your account, or for all users/contacts?

I look forward to your response.

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