Outlook won't download emails (it will send them)

Question

Outlook won't download emails (it will send them)

Monica Cornall 5

My Outlook won't download emails - though it will send them. It suddenly started doing this a month ago for no particular reason I can think of as nothing about the setup has changed.

Can you help? Ideally is there someone to talk to so I can check my setting are OK?

I went to the Mac Store (I am on a Mac) and they advised me to use their mail and not Outlook as it doesn't really work?

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Hornblower409 14,425 Reputation points

2026-07-23T02:04:56.25+00:00

@Monica Cornall said

Ideally is there someone to talk to so I can check my setting are OK?

If you are still having problems, and want to chat with Microsoft Support, please try these instructions:
https://support.microsoft.com/en-US/Outlook/contact-support-within-outlook-for-mac

If that does not help, please type "Not Solved" in the "Add Comment" box below and then click the [Add Comment] button. I will try to offer some suggestions on what you can do next.

1 answer

Your answer

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This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Hornblower409 14,425 Reputation points

2026-07-23T02:04:56.25+00:00

@Monica Cornall said

Ideally is there someone to talk to so I can check my setting are OK?

If you are still having problems, and want to chat with Microsoft Support, please try these instructions:
https://support.microsoft.com/en-US/Outlook/contact-support-within-outlook-for-mac

If that does not help, please type "Not Solved" in the "Add Comment" box below and then click the [Add Comment] button. I will try to offer some suggestions on what you can do next.

Answer 1

JUNIOR SIPILANYAMBE 115

If Outlook can send but not receive mail, it may be a sync or account authentication issue rather than a general connection problem. Try removing and re-adding the account in Outlook, check the account settings, and confirm the mailbox works through Outlook on the web. If it only affects the Mac app, it may need an Outlook profile reset or support investigation.

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