Power BI Desktop crashes on startup on Surface Pro 11 (Snapdragon X Plus) – APPCRASH in xtajit64se.dll

Alberto Coronel 0 Reputation points
2026-07-20T21:20:35.8033333+00:00

Hello everyone,

I'm experiencing an issue with Power BI Desktop on a Microsoft Surface Pro 11th Edition with a Snapdragon X Plus (ARM64) processor.

Environment

  • Device: Microsoft Surface Pro, 11th Edition
  • Processor: Snapdragon X Plus X1P-64-100 (ARM64)
  • OS: Windows 11 25H2 (Build 26200.8655)
  • Power BI Desktop: Version 2.155.756.0 (June 2026)
  • Installation: Official Microsoft Download Center (x64)

Issue

Power BI Desktop does not start at all. No splash screen or user interface is displayed. The process immediately crashes.

Troubleshooting already performed

  • Completely uninstalled and reinstalled Power BI Desktop.
  • Removed all remaining Power BI folders from Program Files, AppData and LocalAppData.
  • Ran SFC /SCANNOW and DISM (no integrity issues found).
  • Verified Microsoft Visual C++ Redistributables (x86 and x64).
  • Verified .NET Runtime.
  • Verified Microsoft Edge WebView2 is installed.
  • Installed the latest version directly from the Microsoft Download Center.
  • Other x64 applications (for example, Visual Studio Code) run correctly on the same device.

Event Viewer

Application: PBIDesktop.exe

Faulting module: xtajit64se.dll

Exception code: 0xc0000005

Module path: C:\Windows\System32\xtajit64se.dll

The crash occurs before Power BI Desktop displays any window.

Since xtajit64se.dll is part of the Windows x64-to-ARM emulation layer, it appears that the exception occurs during emulation rather than inside Power BI itself.

Questions

  • Has anyone experienced the same issue on a Surface Pro 11 or another Snapdragon X Elite/X Plus device?
  • Is this a known compatibility issue with Windows on ARM?
  • Are there any recommended workarounds or fixes?

Any guidance would be greatly appreciated.

Thank you.Hello everyone,

I'm experiencing an issue with Power BI Desktop on a Microsoft Surface Pro 11th Edition with a Snapdragon X Plus (ARM64) processor.

Environment

  • Device: Microsoft Surface Pro, 11th Edition
  • Processor: Snapdragon X Plus X1P-64-100 (ARM64)
  • OS: Windows 11 25H2 (Build 26200.8655)
  • Power BI Desktop: Version 2.155.756.0 (June 2026)
  • Installation: Official Microsoft Download Center (x64)

Issue

Power BI Desktop does not start at all. No splash screen or user interface is displayed. The process immediately crashes.

Troubleshooting already performed

  • Completely uninstalled and reinstalled Power BI Desktop.
  • Removed all remaining Power BI folders from Program Files, AppData and LocalAppData.
  • Ran SFC /SCANNOW and DISM (no integrity issues found).
  • Verified Microsoft Visual C++ Redistributables (x86 and x64).
  • Verified .NET Runtime.
  • Verified Microsoft Edge WebView2 is installed.
  • Installed the latest version directly from the Microsoft Download Center.
  • Other x64 applications (for example, Visual Studio Code) run correctly on the same device.

Event Viewer

Application: PBIDesktop.exe

Faulting module:
xtajit64se.dll

Exception code:
0xc0000005

Module path:
C:\Windows\System32\xtajit64se.dll

The crash occurs before Power BI Desktop displays any window.

Since xtajit64se.dll is part of the Windows x64-to-ARM emulation layer, it appears that the exception occurs during emulation rather than inside Power BI itself.

Questions

  • Has anyone experienced the same issue on a Surface Pro 11 or another Snapdragon X Elite/X Plus device?
  • Is this a known compatibility issue with Windows on ARM?
  • Are there any recommended workarounds or fixes?

Any guidance would be greatly appreciated.

Thank you.

Surface | Surface Pro | Performance and maintenance
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1 answer

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  1. S.Sengupta 31,626 Reputation points MVP Volunteer Moderator
    2026-07-21T00:18:06.04+00:00

    The faulting module xtajit64se.dll is part of Microsoft's Prism x64 emulation/JIT on Windows ARM. A crash there often indicates an emulation compatibility issue or a Windows regression rather than corruption in the application itself.

    Power BI Desktop has been officially supported on Windows on ARM only since the October 2025 release and requires the September 2025 Cumulative Update (KB5065789). However, Microsoft currently provides only the x64 installer (PBIDesktopSetup_x64.exe), with no separate native ARM64 version. As a result, Power BI runs under Prism x64 emulation on Snapdragon-based ARM devices rather than natively. Some users have reported Power BI instability on Snapdragon PCs, including visual rendering failures and "error fetching data" messages, likely related to the Prism emulation layer. While startup crashes are less common, they are consistent with the broader pattern of ARM emulation-related issues.

    f you want to go deeper — WinDbg (ARM64 build, from the Store) can open the dump from %LOCALAPPDATA%\CrashDumps and show which x64 instruction Prism choked on. That's the fastest way to file a precise bug report with Microsoft rather than a generic "it crashes."

    File this with Microsoft directly via Feedback Hub (Win+F) tagged under Power BI / Windows on ARM — since this is emulator-level, it's genuinely their bug to fix, not something you can patch around indefinitely, and they do track Prism regressions there.

    In the meanwhile, you may try Power BI Desktop from the Microsoft Store- different build pipelines have occasionally behaved differently under Prism even when the underlying binary is nominally the same version.

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