Retrieving information from previous chat window

Maeve Osgood 0 Reputation points
2026-07-16T21:01:05.3133333+00:00

Hello,

I had a chat with one of your online operators, Christian Jake, yesterday who was looking into why my account stopped giving me access to my Word and Excel files. He said he would send an email with further instructions to ******@earthlink.net, and I have not received that email. Case number [Removed to protect privacy] for our chat session. I have no way of accessing my Word documents now. How do I get in touch with the chat team again, and where is the email he was supposed to send me?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
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  1. Stefan Blom 345.4K Reputation points MVP Volunteer Moderator
    2026-07-16T22:36:04.5733333+00:00

    Q&A is a user-to-user discussion forum, hosted by Microsoft. Contributors in the forum do not have access to Microsoft support tickets. You will have to contact Microsoft support chat again, via https://support.microsoft.com/contactus .

    If you want to, you can ask your question here as well. Maybe one of your peers in the forum will be able to assist.

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