Azure subscription payment verification failing with all cards during signup

Question

Azure subscription payment verification failing with all cards during signup

ADITI 0

I'm trying to create a new Azure subscription (pay-as-you-go) under my organization's directory (braindeck.net). During the payment information step, I've tried multiple different Visa cards, all with correct card number, expiry, CVV, and cardholder name, and every card is rejected with the generic error "Check that the details in all fields are correct or try a different card."

Since this happens with multiple different cards, I don't believe it's a card-specific issue. I've also gone through the Country/Region step and selected Korea to match my billing address.

Could you help me understand:

Whether there is a fraud/risk hold on my account from repeated payment attempts
Whether my organization's directory (braindeck.net) has any policy blocking self-service subscription/payment method creation
What the actual decline reason is on Microsoft's side for these transactions

Account email: ******@braindeck.net

Directory: Braindeck (braindeck.net)

Thank you for your help.

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Answer 1

Ravi Kiran Pagidi 170

Hi Aditi,

Since multiple cards are failing with the same generic message, this is likely not something the Q&A community can confirm from the public forum. Microsoft would need to check the billing/sign-up attempt on the backend.

A few things to verify first:

Make sure the card is not prepaid or virtual. Azure does not accept prepaid or virtual cards for subscription payment verification.
Confirm the card country/region, billing address, and Azure sign-up country/region all match. Since you selected Korea, the billing address and card should also be valid for that country/region.
Confirm with the bank that international and recurring online transactions are enabled.
Try again after some time rather than making repeated attempts, because repeated failed payment verification attempts can sometimes trigger additional risk checks.
If this is under an organization directory, ask your tenant/billing admin whether subscription creation is allowed for your account and whether you have the required billing permissions.

For MCA subscriptions, Microsoft documentation says the user needs Owner/Contributor on the billing account, billing profile, or invoice section, or the Azure subscription creator role on the invoice section.

If everything looks correct, please open a billing/subscription support request and provide the failed attempt timestamp, region, account email, directory name, and screenshot privately. Do not post full card details or personal billing information in Q&A.

ADITI 0 Reputation points

2026-07-15T02:23:45.16+00:00

I tried every of the above things,but failing.

I feel the phone-number attached in the image has the issue it should have an +82 attached .. but I am unable to find how to update it.
Ravi Kiran Pagidi 170 Reputation points

2026-07-15T02:43:45.57+00:00
Hi Aditi,

From the screenshot, the phone number may be one of the items causing the verification failure.

Since Country/Region = Korea is already selected, the sign-up form may already be applying the country code through the country/region selection. I would first try entering the phone number without spaces or special characters, and make sure it is a mobile number that can receive SMS/calls.

Also check these points:

The billing address and card country/region should match the selected country/region, which is Korea in this case.

If the phone field is prefilled or locked, update the phone/security information on the signed-in Microsoft account or ask your organization admin to update your work account contact details.

Try a different phone number that can receive SMS/calls, if available.

Avoid repeated attempts in a short time, as too many failed attempts can trigger risk checks.

If it still fails, this needs Azure Billing/Subscription support to review the verification failure from the backend.