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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 98%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWH%3C/text%3E%3C/svg%3E)
Cannot open Clipchamp, it says it needs internet connection, but I already have internet.
l
A video editing tool developed by Microsoft, designed to make video creation easy and accessible for everyone.
Try the web version: https://app.clipchamp.com
If the web version works, the issue is likely with the desktop app.
You can also try resetting the app:
Settings → Apps → Installed Apps → Clipchamp → Advanced Options
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 86%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
Hi, William!
Is Clipchamp the only app showing this internet connection message, or do other Microsoft apps or websites also have connection problems?
Also, what type of connection are you using, Wi-Fi, mobile hotspot, or Ethernet?
Press Windows+R keys on the keyboard, or Right-click Start on the Taskbar and choose Run.
Type/Paste %localappdata%\Packages\Clipchamp.Clipchamp_yxz26nhyzhsrt
Press Enter.
Delete everything in the folder including subfolders - ensure Clipchamp is closed prior.
Restart the comptuer and verify if the problem goes away.