Clipchamp says I don't have internet connection but I do

Amy M 0 Reputation points
2026-06-28T11:19:59.8666667+00:00

Screenshot 2026-06-28 070707

I have videos I was working on and this keeps showing up when I clicked on it last night and same thing happened this morning. I haven't used it in a few days but that shouldn't affect that. I do have internet connection and I don't know what to do. Help?

Microsoft 365 and Office | Clipchamp | For home
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  1. SD - IA 178.7K Reputation points Independent Advisor
    2026-06-28T12:49:00.7233333+00:00

    Please try this:

    Press Windows+R keys on the keyboard, or Right-click Start on the Taskbar and choose Run.

    Type/Paste %localappdata%\Packages\Clipchamp.Clipchamp_yxz26nhyzhsrt

    Press Enter.

    Delete everything in the folder including subfolders - ensure Clipchamp is closed prior.

    Restart the comptuer and verify if the problem goes away.

    I hope this information helps. If you have any more questions, don't hesitate to reach out.

    Otherwise, please take a moment to rate the answer. Wishing you good luck!

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  2. SD - IA 178.7K Reputation points Independent Advisor
    2026-06-29T14:47:09.7733333+00:00

    Hi, Amy, I see the no button was pressed below my post.

    Can you see if changing the DNS helps?

    1. Press Windows+R keys on the keyboard, or Right-click Start on the Taskbar and choose Run.

    Type ncpa.cpl

    Press Enter.

    1. Right-click your device and select Properties.
    2. Double click IPv4 options to open IPv4 properties.

    4.Select the ""Use the following DNS servers"" radio box, and enter the following in the addresses.

    1.1.1.1

    1.1.2.2

    1. Click OK and OK again.

    Restart your computer.

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