Request for Assistance with Bulk Contact Export and Deletion

Question

Request for Assistance with Bulk Contact Export and Deletion

EL ACHBOURA Hicham 20

Hello, We are currently facing a challenge with one of our clients regarding the management of a large volume of contacts.

The client needs to export and subsequently delete approximately 29,000 contacts. Unfortunately, the standard approach available to us would require processing the records in small batches (50 to 100 contacts at a time), which would be extremely time-consuming and operationally inefficient.

Additionally, the export functionality available to us appears to be limited to a maximum of 10,000 contacts per export, which further complicates the process.

Given these constraints, we would like to know whether there is any possibility for your team to assist us with:

Exporting the full set of approximately 29,000 contacts.
Deleting these contacts after the export has been completed and validated.

If such assistance is not possible from your side, we would greatly appreciate it if you could recommend any alternative solutions, best practices, tools, or supported approaches that would allow us to efficiently perform this operation while ensuring data integrity and minimizing operational effort.

Thank you in advance for your assistance and guidance. We look forward to your recommendations.

Kind regards, [Moderator note: Personally Identifiable Information removed]

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Answer 1

Hi Hicham,

Good day and thank you for the detailed information you have provided. I fully understand the challenge you are facing, especially when working with such a large volume of contacts.

Given the scale of the operation (around 29,000 contacts) and the limitations encountered with standard export and deletion methods, this scenario would benefit from a more in-depth review within your specific environment.

With that in mind, raising a support ticket with Microsoft 365 Support would likely be the most appropriate next step. Considering both the volume of data involved and the importance of completing the export and cleanup safely, the support team is best positioned to assess your setup in detail and guide you toward a more efficient and supported approach. They can also help provide guidance to minimize the risk of unintended data loss and ensure the process is carried out in a way that maintains data integrity.

For guidance on how to request support in the Microsoft 365 Admin Center, please refer to: Get support - Microsoft 365 admin. 

Note: If you are an end-user, you can reach out to your IT admin to create a support ticket.

In case you do not know who is your IT admin, kindly refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support

If you have not yet raised a support request, I would kindly recommend doing so at your convenience, as this will allow the team to work with you directly and provide more targeted assistance.

Thank you for your understanding, and please feel free to leave a comment if you have additional questions.

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