Outlook for Mac Bug – Original Message Not Included When Replying

Tsoumpas, C (ngmb) 55

Product: Microsoft Outlook for Mac

Description of the issue: After updating Outlook for Mac [Version 16.110 (26061317)] on 18/6/2026, replying to any email no longer includes the original message in the reply window. Prior to the update, replies correctly contained the original email text below my response.

Steps to reproduce:

Open Outlook for Mac.

Select any received email.

Click Reply.

A new reply message opens.

The original email content is not included in the reply.

Expected behavior:

The original message should be included in the reply, as in previous Outlook versions and according to the configured reply settings.

Actual behavior:

The reply window contains only a blank composition area (or only my response), with none of the original email text included.

Additional information:

The problem started immediately after the latest Outlook update.

The issue occurs with all emails tested.

The problem did not exist before the update.

Restarting Outlook or the Laptop do not resolve the issue.

System information:

Outlook version: [Version 16.110 (26061317)]
macOS version: [Apple M3 Pro]
Legacy Outlook

Impact:

This issue significantly affects email workflows because replies no longer contain the context of the original correspondence.

Nadia 30 Reputation points

2026-06-18T19:00:45.4233333+00:00

I'm completely frustrated; I'm experiencing the same issue and I don't want to lose all my files. I hope there's a fix for this major bug since yesterday's update! Could you please fix it? Thank you.
Stephan 35 Reputation points

2026-06-18T23:50:00.5566667+00:00

This is an extremely frustrating bug in this last update, and I hope a fix is on the way. This is frankly quite disappointing that something major like this completely evaded the software testing process before it was being rolled out.
john daniels 25 Reputation points

2026-06-19T11:14:10.0233333+00:00

I had the same problem using Outlook 16.110 on a Mac. Original message threads disappeared when replying after auto update to 16.110.

I rolled back to 16.109 and disabled auto updates for the time being until MS resolve this.

How long does it take to do that - its been a few weeks now and still no news.....
Tsoumpas, C (ngmb) 55 Reputation points

2026-06-19T11:17:50.1166667+00:00

In my case, I cannot deactivate the automatic update as my laptop and software are administered by my organisation. What should I do in this case? Should I ask them to deactivate all updates of Microsoft Outlook?
Jayden-P 26,270 Reputation points Microsoft External Staff Moderator

2026-06-19T11:25:44.5033333+00:00

Hi @Tsoumpas, C (ngmb)

If your device managed by your company, please inform your IT admin about your situation.

If possible, you can ask them what solution they can do in this situation. because each company will have different policy, they can adjust a single device or entire a device depends on the situation.
Mansur Bavar 15 Reputation points

2026-06-19T12:42:05.75+00:00

Equally important to Reply is Forwarding. When forwarding a message , obviously we want to forward the message. But when the original message is not included, then it defeats the purpose of forwarding. Yes, this needs to be fixed as soon as possible.
Jay McD 0 Reputation points

2026-06-19T17:39:36.8066667+00:00

Jayden-P's answer above, solved my problem. Thanks!
Carla Ralph 5 Reputation points

2026-06-20T10:34:12.84+00:00

I believe switching to new outlook seems to work but this interface does not have all the features I need.
john daniels 25 Reputation points

2026-06-21T12:38:10.7633333+00:00

Is this bug a cunning plan by MS to wean us off Legacy Outlook?

I really don't like the 'new' Outlook and much prefer the functionality of Legacy.
Hornblower409 14,425 Reputation points

2026-06-21T13:29:01.6166667+00:00

@john daniels said

Is this bug a cunning plan by MS to wean us off Legacy Outlook?

Microsoft has never made a secret of the fact that they want you off of Legacy Outlook for Mac.

https://support.microsoft.com/en-us/office/end-of-support-for-legacy-outlook-for-mac-7b9cf644-7035-4345-a151-8c1c7a65ac25

But the "replies blank" bug in Version 16.110 is just that. A bug. (You should see some of the whoppers they let slip thru for New Outlook for Windows)
Stephan 35 Reputation points

2026-06-21T16:16:47.4+00:00

Same here. I really don’t like the functionality of the “New” Outlook. It’s a bit like “New Coke” (for those old enough to remember that disaster). Please let us keep Legacy Outlook.
Michael Groberg 0 Reputation points

2026-06-21T17:24:54.6133333+00:00

Having the same issue as others.

As a work around I copy from the original email.

Not very convenient...

Any idea when a fix is expected??
Hornblower409 14,425 Reputation points

2026-06-21T17:45:57.16+00:00

@Michael Groberg said

As a work around I copy from the original email. Not very convenient

Other Workarounds:

Rollback - See the Answer by "Dora-T May 19, 2026" in
https://learn.microsoft.com/en-us/answers/questions/5896100/outlook-for-mac-reply-forwards-does-not-include-th

Switch to Plain Text - See the Answer by "Franz Jun 17, 2026" in
https://learn.microsoft.com/en-us/answers/questions/5915486/my-original-email-is-not-showing-up-in-replies-i-a

Any idea when a fix is expected??

There is an official Microsoft Support Notice on this issue that you can follow for any updates at
https://support.microsoft.com/en-us/topic/replying-to-or-forwarding-an-email-does-not-include-the-original-message-in-the-email-body-in-legacy-outlook-for-mac-2aff3768-e7c5-4f5e-90ab-2e3976f424e8
Hornblower409 14,425 Reputation points

2026-06-21T18:04:26.0666667+00:00

@Stephan said

Please let us keep Legacy Outlook

You can vote for and comment on this Feature Request.
(You must "Sign In" at the top right of the Feedback page before you can vote).

Keep Legacy Outlook supported
https://feedbackportal.microsoft.com/feedback/idea/e6b85fbd-725c-f011-95f2-7c1e52a55eeb

But if you connect to Exchange Online you'll be orphaned Oct 2026.

https://support.microsoft.com/en-US/Outlook/end-of-support-for-legacy-outlook-for-mac

Legacy Outlook for Mac uses Exchange Web Services (EWS) in Exchange Online to deliver your email. The EWS service will be retired on October 1, 2026.
Michael Groberg 0 Reputation points

2026-06-22T03:59:12.63+00:00

I am not sure I understand.

I need to use the Legacy Outlook for the Mac as local rules are not supported in the other!
Jayden-P 26,270 Reputation points Microsoft External Staff Moderator

2026-06-22T07:50:19.9433333+00:00

Hi @Tsoumpas, C (ngmb)

Any update from your side?
Tsoumpas, C (ngmb) 55 Reputation points

2026-06-22T10:26:16.8633333+00:00

Nothing yet I'm afraid. It'll be probably easier to get the next upgrade by Microsoft. I wonder if this problem has been escalated. I cannot imagine it is too difficult to fix.
Jayden-P 26,270 Reputation points Microsoft External Staff Moderator

2026-06-22T10:44:24.19+00:00

Hi @Tsoumpas, C (ngmb)

Microsoft has aware and actively investigating this. I will keep you updated if a fix roll out.

You can also track using the official article here: Replying to or forwarding an email does not include the original message in the email body in legac…
Hornblower409 14,425 Reputation points

2026-06-22T11:41:18.7066667+00:00

@Michael Groberg said

I am not sure I understand. I need to use the Legacy Outlook for the Mac [because ...]

Please see the "Support timeline for legacy Outlook for Mac" section in
https://support.microsoft.com/en-us/outlook/end-of-support-for-legacy-outlook-for-mac

You may be able to keep using Legacy Outlook for Mac until at least 2029. Perhaps longer if you have a standalone version of the software and are willing to stay on an older Mac OS version and not receive any Microsoft Office Updates.
David Zotter 5 Reputation points

2026-06-22T13:43:42.68+00:00

This is completely absurd. The fact that I need to uninstall and revert to an earlier version for basic email functionality is not what I expect from MSFT.
K Burnham 5 Reputation points

2026-06-22T15:18:55.9366667+00:00

I have just tried following the instructions above, but the link for 16.109.3 does not work. There is the following note:

Download links are only provided for the most recent releases.

Only the most recently released version listed below is supported.

Am I doing something wrong, or has the link been disabled? How do I get round this?
Hornblower409 14,425 Reputation points

2026-06-22T15:45:55.9866667+00:00

@K Burnham said

following the instructions above, but the link for 16.109.3 does not work

Are you at https://learn.microsoft.com/en-us/officeupdates/update-history-office-for-mac ?

Do you not see:

Which links to:
https://res.public.onecdn.static.microsoft/mro1cdnstorage/C1297A47-86C4-4C1F-97FA-950631F94777/MacAutoupdate/Microsoft_Outlook_16.109.26053122_Updater.pkg
Stephan 35 Reputation points

2026-06-22T15:46:09.8+00:00

@Jayden-P Thanks for sharing the official article. It was interesting that it is suggested switching to New Outlook as the only remedy. I have tried that, and only one of my e-mail accounts transferred over to the "New Outlook". Reinstalling every account would be a real hassle. The roll back to 16.109 is a much better workaround that doesn’t affect my workflow.
K Burnham 5 Reputation points

2026-06-22T16:09:11.0533333+00:00

@Hornblower409 No, it wasn’t working. I switched back to Safari and it worked there. All sorted (for now), thanks!
Michael Groberg 0 Reputation points

2026-06-22T16:29:13.3666667+00:00

The New Outlook does not support local rules.

And since it appears all support is leaving this October for my Outlook it appears I will have to delete Outlook entirely.
Hornblower409 14,425 Reputation points

2026-06-22T19:22:43.5333333+00:00

@Michael Groberg said

it appears all support is leaving this October for my [Legacy Outlook for Mac]

Have you reviewed the specific timeline by product (MS 365, Stand-alone, LTSC) and environment (Exchange Online, Exchange On-Premises) for legacy Outlook for Mac in the "Support timeline for legacy Outlook for Mac" section of https://support.microsoft.com/en-US/Outlook/end-of-support-for-legacy-outlook-for-mac
Michael Groberg 0 Reputation points

2026-06-22T19:43:54.0033333+00:00

yes. It is no longer supported in Oct tgis year
Barbara G 0 Reputation points

2026-06-23T01:21:58.6833333+00:00

Dealing with the same things, so many hours trying to figure it out and finally realized it happened after I upgraded to 16.110 and I tried going back to 16.109 but I cant without uninstalling and losing everything in my Outlook.
Hornblower409 14,425 Reputation points

2026-06-23T01:53:05.2733333+00:00

@Barbara G said

I tried going back to 16.109 but I cant without uninstalling and losing everything in my Outlook.

I would suggest that you use the "Ask a question" button at the top of this page to start a new Question.

Ask very specifically in your new Question - Can I roll back my Legacy Outlook for Mac from Version 16.110 to Version 16.109.3 without loosing any data? If so, what are the exact steps I must follow?

You can include the URL of this page for reference in your new Question.
Please put a link to your new Question in a comment here, so the rest of us can follow.
Carla Ralph 5 Reputation points

2026-06-23T12:11:19.87+00:00

I am on Mac and it did fix the issue for me - all working perfectly now
DJJ 0 Reputation points

2026-06-24T03:44:03.9933333+00:00

Hi All, I may have found a quick hack. I don't know why it worked. I toggled to the updated version of Outlook (deselect "legacy outlook"), and then reverted back to the "legacy outlook". When I reverted back, the replies/forwards operated as they should. Give it a try?
Hornblower409 14,425 Reputation points

2026-06-24T11:34:38.6633333+00:00

@DJJ said

deselect "legacy outlook" and then reverted back

What is your current Outlook version?
https://support.microsoft.com/en-us/office/what-version-of-outlook-do-i-have-b3a9568c-edb5-42b9-9825-d48d82b2257c

You may have picked up 16.110.1 (which fixes the bug)
Anonymous

2026-07-07T20:43:53.6766667+00:00

I have been affected by the same. In my case I was using legacy Outlook, converting to the contemporary application (at least until a fix is in place) has helped in my situation.
Wendy Weiss 0 Reputation points

2026-07-19T10:49:33.9533333+00:00

When will a fix be rolled out? This has been reported over a month ago. Thank you.
Hornblower409 14,425 Reputation points

2026-07-19T14:15:55.8333333+00:00

@Wendy Weiss said

When will a fix be rolled out?

Any version of Outlook for Mac => 16.110.1 has the fix. See the Answer by "Jayden-P Jun 24, 2026" in this thread.

Update: 24/06/2026 Microsoft has rolled out version 16.110.1 on Current Channel. Please update your device to this version to fix the issue.

You can download the install package for recent Outlook for Mac Releases from:
https://learn.microsoft.com/en-us/officeupdates/update-history-office-for-mac

If this doesn't fix it for you, or you can't update your Outlook install, start a new thread using the "Ask a question" button at the top of this page to create a new Question and include the details for your specific problem.

(You can put the link for this page in your new Question for reference)

8 answers

Ivan C 0 Reputation points

2026-06-23T22:39:07.76+00:00

Fixed just now with latest update 16.110.1 (26062112)
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Chris Mount 0 Reputation points

2026-06-23T14:43:21.6166667+00:00

Uninstalling Outlook and reinstalling 16.108 worked 100% for me on my MBP.
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Tsoumpas, C (ngmb) 55 Reputation points

2026-06-22T20:14:49.8266667+00:00

I found a valuable solution here (by Franz) - it worked and it's very handy.
https://learn.microsoft.com/en-us/answers/questions/5915486/my-original-email-is-not-showing-up-in-replies-i-a?page=1&orderby=Helpful&comment=answer-12832006&translated=false#newest-answer-comment
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Outlook for Mac Bug – Original Message Not Included When Replying

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