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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 71%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEP%3C/text%3E%3C/svg%3E)
I am attempting to update regulatory documents for SMS messaging, receiving this error constantly: Server not responding Unable to access regulatory documents right now. Please try again later.
An Azure communication platform for deploying applications across devices and platforms.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 51%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAN%3C/text%3E%3C/svg%3E)
Hello @ERIC PROSHUTO Thank you for reaching out Microsoft Q&A. Could you please let us know how long are you facing this issue?
Please could you confirm if you tried refreshing and trying again. Clearing cache or using another browser?
I have cleared the browser cache, I have used incognito, tried several browsers. the issue is ongoing.
this issue is in your form.
please review
developer tools in the browser shows this error:
Request Method
POST
Status Code
400 Bad Request
Remote Address
150.171.109.183:443
Referrer Policy
strict-origin-when-cross-origin
Toll-free verification update application returns 400 Bad Request on submit. Application ID: 3db56750-95ea-408f-acba-23567787d381. Portal error: "Server not responding." Need manual resubmission with updated business email ******@landforge.us per rejection reason from May 22 2026.
Hello @ERIC PROSHUTO
Please could you let us know if you're still facing the issue.
Hello @ERIC PROSHUTO
We checked from backend in the portal the phone number is already verified for toll free use. Please comment below if you're still facing issue.
400 again and now also a 404 on $value. The portal is definitively broken on your end — this isn't my data, my browser, or my submission. Microsoft's TFV submission API is returning errors.
Network diagnostics tab shows the submit call returning 400 AND a $value call returning 404. That 404 is likely the portal trying to fetch something that doesn't exist in your backend — a Microsoft-side bug.
Hi @ERIC PROSHUTO ,
Thanks for reporting this. The error you're seeing:
"Server not responding - Unable to access regulatory documents right now. Please try again later."
typically points to a temporary issue reaching the regulatory documents service, rather than a problem with your account or your documents. In most cases it clears on its own, but please try the following so we can rule out the common causes:
verification update application returns 400 Bad Request on submit. Application ID: 3db56750-95ea-408f-acba-23567787d381. Portal error: "Server not responding." Need manual resubmission with updated business email ******@landforge.us per rejection reason from May 22 2026.
this is a bug and it needs fixed. in the mean time I am dead in the water.
400 again and now also a 404 on $value. The portal is definitively broken on your end — this isn't my data, my browser, or my submission. Microsoft's TFV submission API is returning errors.
Network diagnostics tab you shows the submit call returning 400 AND a $value call returning 404. That 404 is likely the portal trying to fetch something that doesn't exist in your backend — a Microsoft-side bug.
this is still broken and it really frustrating you cant get this working.