Clipchamp media import stuck at 0% on multiple devices and web version

Question

Clipchamp media import stuck at 0% on multiple devices and web version

purwaningsih purwaningsih 10

Hello,

I am experiencing a Clipchamp media import issue.

Problem:

Media files remain stuck at 0% during import and never complete processing.

Environment:

Tested on two different laptops (Acer and Asus)
Tested on Clipchamp Desktop App
Tested on Clipchamp Web Version
Same Microsoft account
Different PNG files tested

Observed Behavior:

File name appears in the media panel
Import starts but remains at 0%
Thumbnail remains blank/black
Media never becomes usable in the project

Troubleshooting Already Performed:

Restarted devices
Tested multiple files
Tested on multiple devices
Tested on both desktop and web versions
Successfully logged into Microsoft account
Clipchamp editor loads correctly

Result:

The issue persists across devices and platforms. The problem appears to occur during the media import process rather than login or editor initialization.

Has anyone experienced the same issue recently, or is there a known service issue affecting Clipchamp imports?

Thank you.

Dylan Harris 0 Reputation points

2026-06-14T05:44:41.0033333+00:00

Im having the exact same problem. Videos that I imported into ClipChamp last week with zero problem now just stay on 0% when I try to import them.

Have tried all tests you have with no success.
Picaforever 0 Reputation points

2026-06-14T13:40:40.7133333+00:00

I have the same problem with mp4 videos, png images, mp3 audios and even normal text of clipchamp with default font.

File size are of all kinds, like 266KB, 60MB or 7GB
PJ GOH 0 Reputation points

2026-06-14T16:53:08.83+00:00

im also facing the same issues. is the possible causes due to windows update?
Kimi B 0 Reputation points

2026-06-14T20:12:43.7566667+00:00

same problem, 2 different computers, different file & file types, step I tried to resolve all failed: reset app, repaired the app, deleted \AppData\Local\Packages\Clipchamp.Clipchamp_[RandomCharacters]\LocalCache and lastly reinstalled the app
Dustin W 0 Reputation points

2026-06-15T02:52:40.3433333+00:00

Hey everyone. I experienced the same issue today. This afternoon, I was editing a video with very large file sizes (Gigs) without any problems. However, when I tried to do it again later in the afternoon into the evening with the same files, they stay stuck at 0% when I tried to import them. I switched to a different laptop (HP Omnibook 5) but the same thing happened. I tested it with smaller-sized files and it still happened. App or online version - it happened. I tried the fixes recommended by the internet, but it still wasn't working.

2 answers

Your answer

Dylan Harris 0 Reputation points

2026-06-14T05:44:41.0033333+00:00

Im having the exact same problem. Videos that I imported into ClipChamp last week with zero problem now just stay on 0% when I try to import them.

Have tried all tests you have with no success.
Picaforever 0 Reputation points

2026-06-14T13:40:40.7133333+00:00

I have the same problem with mp4 videos, png images, mp3 audios and even normal text of clipchamp with default font.

File size are of all kinds, like 266KB, 60MB or 7GB
PJ GOH 0 Reputation points

2026-06-14T16:53:08.83+00:00

im also facing the same issues. is the possible causes due to windows update?
Kimi B 0 Reputation points

2026-06-14T20:12:43.7566667+00:00

same problem, 2 different computers, different file & file types, step I tried to resolve all failed: reset app, repaired the app, deleted \AppData\Local\Packages\Clipchamp.Clipchamp_[RandomCharacters]\LocalCache and lastly reinstalled the app
Dustin W 0 Reputation points

2026-06-15T02:52:40.3433333+00:00

Hey everyone. I experienced the same issue today. This afternoon, I was editing a video with very large file sizes (Gigs) without any problems. However, when I tried to do it again later in the afternoon into the evening with the same files, they stay stuck at 0% when I tried to import them. I switched to a different laptop (HP Omnibook 5) but the same thing happened. I tested it with smaller-sized files and it still happened. App or online version - it happened. I tried the fixes recommended by the internet, but it still wasn't working.

Answer 1

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Answer 2

John DeV 169.7K Independent Advisor

Hi, good day!

I checked current reports and haven't found any indication of a widespread Clipchamp service outage at this time. However, I am seeing multiple recent reports from users experiencing a blank white screen or loading issues in Clipchamp, which may suggest a problem related to a recent update or a client-side issue rather than a complete service outage.

Please try to Repair & Reset the app

Press Start then search Clipchamp

Right click it then select App settings

Click Terminate > Repair > Reset

If this does not work, it may be worth monitoring for additional reports and escalating the issue to the Clipchamp product team if the problem continues or becomes more widespread.

Open Clipchamp

Look for the Help icon > speech bubble (Support chat) icon in the top-right or header area.

Submit your suggestion or issue directly to the team.

In case you still can't access this, please report the issue via Feedback Hub app

https://support.microsoft.com/windows/send-feedback-to-microsoft-with-the-feedback-hub-app-f59187f8-8739-22d6-ba93-f66612949332

I recommend monitoring this link regularly for any official updates from Microsoft concerning the reported problem.

https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect

I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed by clicking "Add comment" below.

Thomas Roller 0 Reputation points

2026-06-13T20:53:27.43+00:00

same problem here. I've been making videos with ClipChamp for months with no problem. All of a sudden I can't load any files into my videos. Even the ones I completed already and sent to YouTube. All my files that used to import NOW stay at 0%. And even waiting ten minutes does nothing. I've tried the internet and have tried everything - and nothing happens. I cant even contact microsoft without talking with a robot. Really sucks big time.
Thomas Roller 0 Reputation points

2026-06-13T20:54:58.26+00:00

Also - on my last attempt at the internet this problem supposedly is happening a lot.
Blubby 0 Reputation points

2026-06-14T06:07:39.1333333+00:00

I switched computers and found the AMD RX 580 doesn't work with Microsoft HVEC Codecs or whatever s o I have to use the web version.
Anaguma 0 Reputation points

2026-06-14T21:55:36.8133333+00:00

After the last Win11 upgrade, Clipchamp stopped importing mp4 and mov files. It just sits on 0%.
Terminated, Repaired, and Reset with no change.
Looking for another video editor.
Dustin W 0 Reputation points

2026-06-15T02:54:55.16+00:00

Tried that, still didn't work. Might submit feedback.
Robert Lopicola 0 Reputation points

2026-06-27T15:04:54.72+00:00

Yes, clip champ has not been working for several days. It stays at 0%. This is obviously a clip champ issue if all of us are having the same problem — this is all on clip champ! right now I’m looking at a new service because clip champ has actually diminished in their productivity during the last year. The service is actually declined. Not happy with Clip champ at all— although they did well for a few years, they have declined and are doing terribly. And for them to have the nerve to say it’s us when all of us are having the same problem is disheartening.