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Client's Sharepoint Login Issues and Correlation ID

Bob Synhorst 0 Reputation points
2026-05-29T19:41:14.9766667+00:00

I am an independent consultant who has been logging into my Client's Sharepoint with my external email account for 3 years without issues until last week when clicking the Sharepoint link the home screen will appear for 1-2 seconds or until I click on a link/file and then the page will go blank and gives me the following message:

Use these details when contacting admin or reporting the issue

Correlation ID:

My Client's IT team has not been able to figure it out. We tried resetting with a new external email account and the same issue is happening.

Would you happen to know what the Correlation ID listed above might be in reference to? This may help troubleshoot the source of the issue.

Thank you.

Microsoft 365 and Office | SharePoint | For business | Windows

2 answers

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  1. Ryan-N 13,335 Reputation points Microsoft External Staff Moderator
    2026-05-29T20:17:23.2066667+00:00

    Hi @Bob Synhorst,

    Welcome to the Microsoft Q&A forum.

    Based on your description, when you access the link, the notification described above appears. Additionally, you have already contacted your administrator and tried using another external account, but the same issue persists.

    Please kindly follow the steps below:

    1. Try opening the link using an incognito/private browsing window.
    2. Clear your browser cache: Press Ctrl + Shift + Delete > select Clear now.
    3. Try disabling browser extensions: For example: VPN, 1.1.1.1, AdBlock, etc.

    If the issue still cannot be resolved after completing the steps above, I recommend contacting your IT department and requesting their assistance in creating a support ticket with Microsoft Technical Support for further investigation.

    You can provide them with the following documentation on how to create a support ticket with Microsoft Technical Support:

     Get support - Microsoft 365 admin | Microsoft Learn

    I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.   

    Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

    I look forward to continuing the conversation.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

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  2. AI answer

    2026-05-29T19:41:36.8266667+00:00

    The correlation ID shown in the error is not an error code and does not, by itself, describe the problem. It is a GUID that SharePoint generates for each request so that an administrator can trace exactly what happened on the server at the time of the failure.

    Key points relevant to this situation:

    1. What the correlation ID is
      • It is a unique identifier for a single SharePoint request, not a reusable error number.
      • It is written into the SharePoint Unified Logging System (ULS) logs together with detailed events and errors for that request.
      • It cannot be looked up or interpreted outside the tenant; searching the ID on the web will never give a meaningful result.
    2. How the client’s IT team should use it
      • On the SharePoint servers, open the ULS logs for the time window when the error occurs.
      • Search those logs for the exact correlation ID shown in the error message.
      • Use a tool such as ULSViewer to filter by that correlation ID and review the sequence of events and any error entries associated with it.
      • If the ID is not found on one web front end, check the logs on the other SharePoint servers in the farm.
      • The correlation ID will show what failed (for example, authentication, token issuance, permissions, or a specific component), which is what they need to diagnose why the page goes blank for this external account.
    3. Why the page might go blank with no correlation ID in some cases
      • In some SharePoint on‑premises scenarios, a blank screen and missing correlation ID can be caused by security configuration issues such as FIPS being enabled on the server. In that case, disabling FIPS at the OS level resolves the issue. If this is an on‑premises SharePoint deployment and similar blank‑screen behavior is seen more broadly, the IT team should verify whether FIPS is enabled and, if so, follow the documented steps to disable it.
    4. What the correlation ID cannot do
      • It does not directly tell the cause or provide a fix.
      • It is only useful to someone with access to the SharePoint logs (the client’s SharePoint/tenant admins or Microsoft support). They must use it as a “breadcrumb” to trace the failing request in the logs.

    In practice, the next step is for the client’s SharePoint administrator (or Microsoft support, if they open a ticket) to:

    • Capture the correlation ID and timestamp from the error.
    • Locate the corresponding entries in the ULS logs using that ID.
    • Use the detailed log messages around that ID to identify the failing component or configuration and remediate it.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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