Unable to access Microsoft for Startups Founders Hub onboarding

The described behavior indicates an issue with accessing or completing the Microsoft for Startups / Founders Hub onboarding, not with Azure sign-in itself.

From the available information, the following actions are supported:

1. Verify Microsoft for Startups eligibility and status
   • Sign in directly to the Microsoft for Startups portal to check eligibility and status: Microsoft for Startups portal.
   • If sign-in continues to loop back to the landing page and no onboarding form appears, this indicates a portal or account issue that must be handled by Microsoft for Startups support.
2. Use Microsoft for Startups support channels
   • When eligibility or activation cannot be verified in the portal, the documented next step is to create a Microsoft for Startups support request so the team can review the account and correct any onboarding issues.
   • Use the Microsoft for Startups support request form: Microsoft for Startups support request.
   • In the request, include:
     • The Microsoft account used to sign in.
     • A description of the redirect loop (landing page instead of onboarding form).
     • The note that Azure Portal sign-in works but no subscription is present.
     • The previous “not eligible for an Azure free account” message, so support can confirm whether this affects Founders Hub onboarding.
3. If applying via the Investor Offer (if applicable)
   • If the startup is working with an investor in the Microsoft for Startups Investor Network and has a referral code, the documented path is:
     • Go to startups.microsoft.com.
     • Select “Get started now” and enter the investor referral code.
     • Complete and submit the application.
     • The application is reviewed within three business days, and the decision is sent to the email used in the application.
4. If already approved but unable to access benefits
   • Once approved for Microsoft for Startups, access is via the Microsoft for Startups Portal. If approval has already been granted but the portal still cannot be accessed, submit a program support request from the portal sign-in context: program support request.
5. If Azure subscription or credits are later missing for team members
   • After onboarding is resolved and the startup is in Microsoft for Startups, Azure credits are applied to a single Azure subscription. Team members do not automatically see or use those credits until they are explicitly granted access to that subscription via Azure role assignments.
   • If a team member cannot see credits, the startup’s Azure subscription owner must assign the appropriate Azure role as described in the Azure RBAC role assignment guidance.

If the portal continues to loop and support cannot be reached from within the startups portal, use the generic Microsoft for Startups support request form referenced above so the support team can check the account and eligibility state directly.

References:

• Troubleshoot issues when you sign up for a new account in the Azure portal
• What is Microsoft for Startups?
• Why can’t I see my startup’s Azure credits as a team member?
• Get up to $5,000 in Azure credits to build and grow your startup
• Properly Setting Up Your Azure Account