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I am using whiteboard app. and getting the same message "Failed to fetch your latest whiteboards. Currently showing a previous version of your whiteboards list".

Kian Hasan 0 Reputation points
2026-05-29T11:34:49.4466667+00:00

I tried everything to fix this issue. It keeps saying "Failed to fetch your latest whiteboards. Currently showing a previous version of your whiteboards list". I cannot access anything. I tried reinstalling it, looking at my windows firewall, logging out, but nothing was successful.

{75098623-73B5-42C8-9D51-8F20073CC683}

{7B801D68-6647-4D10-B938-0952F1B7A010}

Microsoft 365 and Office | Install, redeem, activate | For education | Other
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  1. Demi-N 17,070 Reputation points Microsoft External Staff Moderator
    2026-05-29T13:21:58.4+00:00

    Hello @Kian Hasan,

    Thank you for sharing the details of your experience. I understand how frustrating this can be, especially when you’re unable to access your whiteboards as expected.

    From what I’m currently observing, I’ve also received similar reports from other users experiencing this behavior. At the moment, there hasn’t been any official communication from Microsoft yet, but I will make sure to keep you updated as soon as more information becomes available.

    While this is still under observation, I would kindly recommend submitting feedback through the official Microsoft Feedback Portal here: Whiteboard · Community

    User's image

    By sharing your experience there, it helps the Microsoft product team gain better visibility into the issue and prioritize investigation and improvements more effectively.

    I truly appreciate your patience and understanding while this is being looked into. I’m hopeful that this will be addressed in an upcoming update.

    Please feel free to reach out if you notice any changes or need further assistance, I’ll be here to help.

    Warm regards,


    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

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