Why does MS follow this same pattern?

Why does Microsoft continue prioritising wide integration of Copilot across Windows, Office, Edge and other products when the core AI experience is still inconsistent, unreliable, and often worse than competitors? As a user, it feels like MS is repeating the same historical pattern: shipping the platform first and hoping the intelligence catches up later. This is the same mistake that led to failures like Cortana, Windows Phone, Mixer, old Edge, Surface Duo, and other products where the framework was pushed before the core experience was actually good.

Other companies (Google, OpenAI, Anthropic, Apple) all started with rough UI and limited features, but they focused on getting the core experience right first. They earned trust through capability, not distribution. Microsoft seems to be doing the opposite: pushing Copilot everywhere even though the underlying AI is still inconsistent, overconfident when wrong, and not competitive with alternatives like ChatGPT, Claude, Gemini, or even Grok.
Like talking with Copilot is so frustrating. All it does is give me an answer that I know is not right, and when I question it, it says I'm wrong. But then when I show it proof that its wrong, then it doubles back. I get that MS is a platform company rather than a product company, but I would much rather have multiple apps that do their job well, then have one app that does everything, but does it badly. I feel like this is what MS is doing at the moment, no?
Like I get the AI race and all that, but look at what happened with Apple intelliegnce! They tried to fix a broken platform with hardly any experince, then brought in ChatGPT to do work for it. This is what MS is doing right now!

As a user, this feels like being handed a laptop that doesn’t work and then being told to trust the next one. Trust doesn’t survive repeated failures. Integration doesn’t matter if the core product isn’t strong. Why does Microsoft keep repeating this strategy, and when will the company realise that platform‑first without product excellence damages user trust? What is the long‑term plan to fix this?