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Microsoft site issues

Richard McGowan McGowan 0 Reputation points
2026-05-27T17:07:59.14+00:00

I recently erased and reloaded my MacBook hard drive. Everything is working well Except Microsoft. I am trying to download my 365 subscription and it tells me there are too many users and try again later. Every work around I try does not allow me to get what I want. Additionally I use my business address as a login but Microsoft doesn't recognize that and I have to use personal login. I cannot find a customer service location to get Microsoft help. Need ideas.

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
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  1. Bulldog 2,195 Reputation points
    2026-05-27T17:13:45.1766667+00:00

    Sign in to the Microsoft account that you used to subscribe to Microsoft 365 and

    (1) ensure that no more than one Microsoft account (for Microsoft 365 Personal) or six Microsoft accounts (for Microsoft 365 Family) have downloaded the apps; and

    (2) ensure that each Microsoft account has no more than five open sessions with the apps.

    In addition: Microsoft 365 Business is separate from the consumer version of Microsoft 365. For example, you cannot use a Microsoft account subscribed to Microsoft 365 Business to sign in to a Microsoft 365 consumer session.

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