onedrive account

To get back into the correct OneDrive account and access photos, follow these steps in order:

1. Confirm the correct Microsoft account
   • Go to the Microsoft Account dashboard and sign in: https://account.microsoft.com/account/Account
   • Make sure the username (email) is exactly the one used for the old OneDrive (for example, the account used on the phone for photos).
   • If sign-in fails or the account cannot be found, use the account recovery options provided there or the Sign-in Helper: https://go.microsoft.com/fwlink/?linkid=2196140
2. Check if the account is frozen or over storage
   • If an email was received saying the OneDrive account is frozen or will be deleted, sign in with that same account and follow the unfreeze instructions.
   • If there might be another Microsoft account (for example, created with Samsung Gallery), sign in with that other account as well to see if the photos are there.
   • If sign-in details are forgotten, use the account recovery page: https://account.live.com/username/recover
3. Make sure OneDrive on the device is using the correct account
   • On Windows:
     1. Select the OneDrive icon in the taskbar notification area (use “Show hidden icons” if needed).
     2. Select Help & Settings > Settings.
     3. On the Account tab, check which account is shown.
     4. If it is not the old account, sign out/unlink and then sign in with the correct email address.
4. Fix common sign-in errors
   • If OneDrive shows error codes like 0x8004de80, 0x8004de85, 0x8004de86, or 0x8004de8a:
     • Unlink the wrong/old account from OneDrive and relink with the correct one.
     • If that does not help, uninstall OneDrive from Add or remove programs, then download and reinstall it from the official OneDrive download page and sign in again.
   • If OneDrive or Outlook says the account is blocked or there were too many incorrect attempts, wait at least 24 hours without trying to sign in, then try again. If still blocked, use the “Unblock my Outlook.com account” and “Request for Account Reinstatement” options from the account help pages.
5. If still unable to access the account
   • If sign-in still fails after recovery attempts and waiting, the account may be blocked or require manual review. Use the Sign-in Helper or Account Recovery forms linked from the Microsoft account help pages and provide as much detail as possible (old passwords, subject lines of recent emails, etc.).
   • If the OneDrive account was frozen and no action was taken for more than 6 months, the OneDrive and its files may have been deleted and cannot be recovered.

References:

• Fixes or workarounds for recent issues in OneDrive
• Error 0x8004de85 or 0x8004de8a when signing in to OneDrive
• Error 0x8004de80 or 0x8004de86 when signing in to OneDrive
• Hello , welcome to Account help & learning
• What does it mean when your OneDrive account is frozen?
• Why can't I log in to my Outlook account? - Microsoft Q&A