Microsoft Partner Center | Other
Other features or issues related to Microsoft Partner Center
MSIX app published in Store but 'Acquire' button disabled for all users — Product ID 9PK3BR0KKGRK
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Dayane Sandi
0
Reputation points
Summary
My Electron-based MSIX desktop app "SV-HUB" (Product ID 9PK3BR0KKGRK) shows as "In the Microsoft Store" in Partner Center and is visible on the public listing page, but the Acquire / Get button is disabled (grayed out) for all users in the Microsoft Store app. Other users report a "This product is not available" message.
Product details
- Product ID: 9PK3BR0KKGRK
- Package: HubStreamView.SV-HUB_0.1.29.0_x64__hqevpaj7kmmtj
- Public web listing (works — Download button functional): https://apps.microsoft.com/detail/9pk3br0kkgrk
- Store app deep link (Acquire disabled): ms-windows-store://pdp/?productid=9PK3BR0KKGRK
Timeline
- 2026-05-14: First submission
- 2026-05-16: Second submission
- 2026-05-19: Submission 1 successfully processed — "In the Microsoft Store" status confirmed
- 2026-05-21: Submission 2 (cosmetic resubmit) — successfully processed
- 2026-05-23: Submission 2 published — Acquire button STILL disabled for all users
Partner Center settings (all verified correct)
- Markets: All worldwide (240 markets)
- Audience: Public
- Discoverability: "Make this product available and discoverable in the Microsoft Store"
- Schedule: Release ASAP, Stop acquisition Never
- Pricing: Free (0 BRL)
- Privacy policy: https://streamview.live/privacy
- Category: Social
- runFullTrust capability: justified in Submission 1, no warning in Submission 2 (capability appears approved)
displaycatalog API confirms availability
GET https://displaycatalog.mp.microsoft.com/v7.0/products/9PK3BR0KKGRK?market=BR&languages=pt-BR
Returns SKU 0010 with actions: ["Details","Fulfill","Purchase","Browse","Curate","Redeem"]. Price: 0 BRL. Platform: Windows.Desktop, min build 10.0.14316. Architecture: x64. Languages: pt-BR, en-US.
What I have tried
- wsreset.exe (Microsoft Store cache reset)
- Sign-out / sign-in to Microsoft Store
- Re-registering Microsoft Store app via PowerShell
- Cosmetic resubmit (Submission 2) — passed certification, did NOT fix
- aka.ms/storedevsupport — redirects to Engage Center showing "No Access" for personal MS accounts
- Engage Center helpSupport URL — accessible but does not include Microsoft Store / Partner Center in product catalog
What I need
Engineering team investigation into why the licensing service is not granting acquisition for this product despite all settings being correct and the listing being publicly visible. This appears to be an internal Microsoft state issue that I cannot fix through Partner Center configuration alone.
Confirmed reproducible from multiple Microsoft accounts (Hotmail, Outlook), multiple Windows 11 devices, latest Microsoft Store app version.
Additional context
- Free app (no IAP, no ads)
- Account: ******@hotmail.com
- Publisher: Hub StreamView
- Country: Brazil
- Built with Electron + electron-builder MSIX target
Any guidance on internal escalation channels or additional logs to capture would be appreciated.
Microsoft Partner Center | Other
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Dayane Sandi 0 Reputation points
2026-05-28T00:15:09.3633333+00:00 Bumping this thread — over 24h have elapsed without a Moderator pickup. The issue persists unchanged.
Update on what has been attempted since posting:
- Cross-posted the same details to reportapp@microsoft.com (the email listed at learn.microsoft.com/en-us/windows/apps/publish/contact-us for certification queries). Email delivered successfully but no response yet.
- A previous attempt to reach MSAppPartnerOps@microsoft.com bounced back with "550 5.4.1 Recipient address rejected: Access denied" — that address appears to be deprecated.
- Acquire button remains disabled for all tested users (3+ independent Microsoft accounts in Brazil, multiple Windows 11 machines).
- displaycatalog.mp.microsoft.com still returns LastModifiedDate 2026-05-23T18:17 with a valid Purchase availability (SKU 0010, ListPrice 0 BRL, AllowedPlatforms including Windows.Desktop). Public listing renders normally; reviews section confirms "Ainda não há avaliações" — circumstantial proof nobody has been able to acquire.
Could a Microsoft engineer please pick this up? I'm happy to provide AppXDeploymentServer Event Viewer captures, MSIX manifest, or any other diagnostic data on request.
Product ID: 9PK3BR0KKGRK
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