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is there a phone number for someone i can speak to about onedrive not working
A Microsoft file hosting and synchronization service.
Hi, I'm John! I will help you with this.
I understand OneDrive is not working on your Mac.
Could you share more details about the issue? Are you unable to open OneDrive, sign in, sync files, or are you getting an error message?
Also, what macOS version are you using?
I have been able to redownload onedrive direct from microsoft and not the app store.
However I now get the message saying there are two versions of my onedrive, both linked to my account.
How do I merge them or how do i bring them together in such a way there is only one version.
Hi,
It sounds like the older App Store version of OneDrive may still be connected on your Mac while the newer Microsoft version is also installed.
You normally do not merge them. Instead, you keep the newer OneDrive app and unlink or remove the older one.
Could you check if you currently see two OneDrive cloud icons in the menu bar or two OneDrive folders in Finder?
Also, are both folders showing the same files or are there different files in each one?
How do I unlink the older one when its not showing on the app. Presumably I need to copy the files across then delete it.
Yes, if the older folder has files that are not in the newer OneDrive folder, copy them over first before deleting anything.
Since the old OneDrive is not showing in the app, it may just be an old local OneDrive folder left behind on the Mac.
Open Finder and check if you see two OneDrive folders under Locations or in your Home folder.
Usually one will be named something slightly different, such as:
Compare the files in both folders first. Once you confirm the newer OneDrive folder has everything, you can move the older folder to Trash.
Just make sure OneDrive finishes syncing before deleting the old folder.
Yes, if the older folder has files that are not in the newer OneDrive folder, copy them over first before deleting anything.
Since the old OneDrive is not showing in the app, it may just be an old local OneDrive folder left behind on the Mac.
Open Finder and check if you see two OneDrive folders under Locations or in your Home folder.
Usually one will be named something slightly different, such as:
Compare the files in both folders first. Once you confirm the newer OneDrive folder has everything, you can move the older folder to Trash.
Just make sure OneDrive finishes syncing before deleting the old folder.
AI answer
There is no direct OneDrive-only public phone number in the provided information, but Microsoft Support can be reached and a callback from a live agent can be requested.
For OneDrive not working on a personal (home) account on macOS, the supported path is:
If the issue is related to billing or storage for OneDrive, use:
For admins of Microsoft 365 for business (if applicable):
References: