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Becky lynch 0 Reputation points
2026-05-22T12:31:55.7166667+00:00

Hi [Moderator note: PII removed] would is update of this my issues not edit my OneDrive to get access to my photo and it fix is would is update of request to fix this problem under case would [Moderator note: PII removed](. It resent my password for new account it be updated of my request for it. be udapted of my [Moderator note: PII removed]@miscrosft.com. get into my onedrive account to get the int access my onedrive account to and the my photos.

Microsoft 365 and Office | OneDrive | Other | Other

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  1. Katerina-N 9,090 Reputation points Microsoft External Staff Moderator
    2026-05-22T21:57:00.3266667+00:00

    Hello Becky lynch,

    I realize that you've encountered a problem with OneDrive. I truly understand your confusion. Let me assist you further.

    For me to provide the most accurate solution, would you please let me know few information about the situation you're experiencing:

    1. When you try to sign in to OneDrive, what exactly happens (error message, blocked, or it signs in but shows empty)?
    2. What exact email address type are you using (outlook.com, hotmail.com, live.com, microsoft.com, or other)?
    3. After you reset your password, can you log in successfully or still cannot sign in?
    4. When you open OneDrive, do you see your photos or is everything empty?
    5. Can you access your email inbox for that same account or no access at all?

    Once I have this information, I will be able to assist you better. In the meantime, you could try these basic steps:

    1. Check correct account Sign out everywhere, then go to https://www.microsoft.com/microsoft-365/onedrive/online-cloud-storage Sign in with the EXACT email that owns your photos If you see empty OneDrive, you are in the wrong account > try your other emails
    2. Try account recovery again Go to https://account.live.com/password/reset Choose “I forgot my password” Reset it again and complete full verification Wait 5–10 minutes, then try OneDrive again
    3. Check if account is locked Go to https://www.microsoft.com/microsoft-365/onedrive/online-cloud-storage If it says “account locked” or “verify identity” > complete all steps (phone/email code)
    4. Check OneDrive online directly Go to https://onedrive.live.com/?id=root&cid=%20If it loads but empty > click “Recycle bin” (left side) Your photos may be there
    5. Try another device or browser Use different browser (Edge or Chrome) Or open OneDrive on your phone This avoids cache/login bugs

    I am looking forward for your respond. Have a nice day!

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  2. AI answer

    2026-05-22T12:32:14.64+00:00

    To regain access to OneDrive photos and fix sign‑in/edit issues, follow these steps in order:

    1. Confirm the Microsoft account and password
      • Go to the Microsoft Account dashboard and sign in with the email address that should own the OneDrive (for example, the address that was reset or updated).
      • If sign‑in fails, use the account recovery options shown there or the guidance in the hacked/compromised account articles from the context.
    2. Check if the OneDrive account is blocked or frozen
      • If a message appears such as “Your account is currently unavailable,” the account may be temporarily blocked due to unusual activity or traffic.
      • In that case, go to the Microsoft services account reset page and follow the on‑screen steps to reactivate the account. The block can be removed automatically within about 24 hours after verification or heavy sharing.
      • If a message or email says the OneDrive account is frozen or over storage quota, reduce used storage or purchase more storage; otherwise OneDrive will be read‑only and new photos cannot be uploaded or edited.
    3. Fix basic OneDrive sign‑in problems
      • Make sure the latest OneDrive app is installed on the device.
      • Verify that the correct username and password are used by signing in to the Microsoft Account dashboard first.
      • If sign‑in still fails, check firewall, VPN, or network restrictions that might block OneDrive access.
    4. If using Android or iOS and photos are not accessible or not syncing
      • Ensure the OneDrive app is open and signed in with the correct account.
      • Confirm there is enough Microsoft storage; if storage is exceeded, new photos will not upload.
      • On mobile, check camera upload settings and network/Wi‑Fi settings if the issue is with new photos not appearing.
    5. If the account was hacked or security info changed
      • Use the official “recover a hacked or compromised Microsoft account” guidance and the account recovery form to prove ownership.
      • After regaining access, remove any unknown aliases and update security info (phone, alternate email, Authenticator) so verification codes no longer go to an attacker.

    If these steps do not restore access, contact Microsoft Support using another working Microsoft account, choose the “Manage account security” category, and provide the case number mentioned so an agent can review the situation.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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