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Copilot has been switched on without consent

AM 0 Reputation points
2026-05-22T08:24:26.8333333+00:00
  1. No option to turn off Co-pilot within Apps
  2. No option to turn off within connected experiences
  3. MS365 Admin is not accessible as it gets redirected to Godaddy (ms365 via godaddy)
  4. requested Godaddy Tech team to turn off, they do not have access

why is co-pilot Opt-out v Opt-in ?

Microsoft 365 and Office | Install, redeem, activate | For business | Other
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  1. Tamara-Hu 15,280 Reputation points Microsoft External Staff Moderator
    2026-05-22T09:45:18.1+00:00

    Hi @AM, 

    I completely understand how frustrating this situation can be.

    I’d like to clarify that, as a forum moderator, I don’t directly represent Microsoft product team or have control over product behavior. Please consider me an end user as well, providing guidance based on experience and documented processes. 

    Based on my findings, Copilot is designed as part of the Microsoft 365 experience and is surfaced by default in applications such as Outlook, Word, Teams,... This means users may see Copilot entry points even if they have not explicitly enabled it. Actual control of Copilot (enabling or disabling) is managed at the admin and licensing level rather than through a single on/off button within the apps, which is why there is currently no direct toggle available for you to turn it off from the user side. 

    Since your Microsoft 365 environment is managed through GoDaddy, certain admin-level controls may not be accessible, which can limit the ability to fully disable Copilot at the tenant level. 

    To better understand your setup and help troubleshoot this further, could you please provide the following: 

    • Sign in to your Account portal > Subscriptions, and share a screenshot showing the licenses currently assigned/available to your account. Please remove your personal information before sharing images on this public forum.

    User's image

    • Clarify what GoDaddy support has indicated they cannot access or manage (for example: Admin Center, licensing, integrated apps, etc.) 

    Once I have this information, I will be in a better position to understand the situation and provide the most accurate guidance. 

    I apologize if I could not jump straight to a solution. I want to avoid suggesting anything that might be inaccurate or unhelpful. Once I have the details above, I’ll be able to assist you more effectively and guide you toward the right resolution.  

    Thank you for your understanding, and look forward to your response so we can get this sorted out for you together. 

    If you have extra questions about this answer, please click "Comment". 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. AI answer

    2026-05-22T08:24:50.7+00:00

    Copilot availability and on/off controls depend on where it is being used and how the Microsoft 365 environment is managed. The behavior described is consistent with current product design rather than a per-tenant “opt-in” model.

    Key points based on the current controls:

    1. Turning off Copilot in Word, Excel, PowerPoint (personal Microsoft accounts)
      • In supported versions, each app has its own Enable Copilot setting:
        • On Windows: File > Options > Copilot > Enable Copilot (clear the checkbox, then restart the app).
        • On Mac: App menu > Preferences > Authoring and Proofing Tools > Copilot > Enable Copilot (clear the checkbox, then restart the app).
      • This is per-app and per-device; it must be done in each app on each device where Copilot should be disabled.
      • If the Enable Copilot checkbox is not present, the app version may not yet support that control. In that case, Copilot can be affected via privacy settings (see next point).
    2. Turning off Copilot via privacy / connected experiences
      • For Microsoft 365 apps with a personal Microsoft account, Copilot relies on “connected experiences that analyze your content.”
      • On Windows devices:
        1. In any app (Word, Excel, PowerPoint), go to File > Account > Account Privacy > Manage Settings.
        2. Under Connected experiences, clear Turn on experiences that analyze your content.
        3. Select OK, then restart the app.
      • On Mac devices:
        1. App menu (for example, Word) > Preferences > Personal Settings > Privacy.
        2. Connected Experiences > Manage Connected Experiences.
        3. Clear Turn on experiences that analyze your content, then restart the app.
      • This setting applies across the Office apps on that device the next time they are opened. Note that turning off these experiences can also disable other features (for example, document co-authoring or Focused Inbox in Outlook, as seen in the referenced scenario).
    3. Turning off Copilot Chat / Copilot app at tenant level (for org accounts)
      • For organizational tenants, Copilot Chat (the Copilot app in Microsoft 365, Outlook, Teams, web) is controlled via Integrated Apps in the Microsoft 365 admin center.
      • Admins can:
        • Allow all users to install the Copilot app, or
        • Restrict it to specific users/groups, or
        • Block it for specific users/groups (including users who have a Copilot license).
      • Blocking via Integrated Apps is a tenant-level control that removes access to Copilot Chat in the Microsoft 365 Copilot app, Teams, Outlook, and on the web.
      • In a GoDaddy-managed Microsoft 365 environment, access to the standard Microsoft 365 admin center and Integrated Apps may be limited or fronted by GoDaddy’s own admin portal. If GoDaddy support does not expose or have access to these controls, tenant-level Copilot Chat management may not be available through them yet.
    4. Why it behaves as “opt-out” rather than “opt-in”
      • For personal Microsoft 365 subscriptions, Copilot in Word/Excel/PowerPoint is treated as part of the product experience covered by the Microsoft Services Agreement and Copilot Terms of Use. The design is that Copilot is available by default where supported, with user-level controls to disable it via Enable Copilot or privacy/connected-experiences settings.
      • For organizational tenants, once Copilot licenses and services are enabled, the Copilot app and chat experiences are available by default to allowed users, and admins manage access centrally via Integrated Apps rather than per-user opt-in.
      • There is no separate global “opt-in” switch for end users; instead, the model is: service on by default where licensed and supported, with admin controls at tenant level and user controls (Enable Copilot / privacy) at app level.
    5. Practical options in the described situation
      • If the account is a personal Microsoft account using Microsoft 365 apps:
        • Use Enable Copilot in each app where available, or
        • Use Account Privacy / Connected experiences to turn off experiences that analyze content.
      • If the account is an organizational account under a GoDaddy-managed tenant:
        • Tenant-level Copilot Chat controls (Integrated Apps) must be applied by whoever has full Microsoft 365 admin center access. If GoDaddy’s portal does not expose those controls, the only available end-user controls are the in-app Enable Copilot and privacy settings described above.

    References:

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