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One note not letting me sign in after message prompting me to

Terrie Bragg 0 Reputation points
2026-05-21T01:03:51.05+00:00

App tells me I need to sign in. I sign in but it does not sign in and pops up same message. All other applications are signed in and functioning as expected.

Microsoft 365 and Office | OneNote | Other | Windows
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  1. Gunasekar N 68,335 Reputation points Independent Advisor
    2026-05-21T03:29:09.6666667+00:00

    Hello, thank you for reaching out to Microsoft Q&A.

    Are you experiencing this issue on the OneNote app on your Windows PC?
    1

    If you're stuck in a sign-in loop, here's what you can do:

    Open any Office apps such as Word or Excel, then go to File > Accounts > Sign out.

    Then, sign in with your Microsoft account again.

    If you are still having issues,

    2

    Remove Office Credentials.

    Open the Control Panel.

    Select User account > Credential Manager > Windows Credentials.

    Remove the Microsoft Office-related credentials.

    Example screenshot =

    office credentials (1)

    Select each credential and click "Remove".

    Restart your PC, then open OneNote and sign in with your Microsoft account.

    3

    Repair Office applications.

    Go to Start > Settings > Apps > Installed Apps.

    Locate Microsoft Office in the list, select Modify > Online Repair > Repair.

    Once the Office installation is complete, open OneNote and try signing in with your account.

    Let me know if you still need more help.

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