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My copilot studio page does not finish loading, it just keeps spinning

mapacheinfo 0 Reputation points
2026-05-21T00:02:45.84+00:00

I just got a trial for copilot studio, but I am unable to test it as the page never loads.

Microsoft Copilot | Other

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  1. AI answer

    2026-05-21T00:02:59.9433333+00:00

    Use the following steps to troubleshoot the Copilot Studio page that keeps spinning and never finishes loading:

    1. Check browser cookies and pop-ups
      • Ensure the browser allows cookies, including third‑party cookies, because Copilot Studio and related experiences can depend on them.
      • If the site opens pop‑ups for authentication or redirects, make sure pop‑ups are allowed for the Copilot Studio site.
    2. Clear cache and cookies, then retry
      • Clear the browser’s cache and cookies, then close and reopen the browser.
      • Sign back in to the tenant and open Copilot Studio again.
    3. Try an InPrivate/Incognito window or another browser
      • Open an InPrivate/Incognito window and navigate to Copilot Studio.
      • If it works there, the issue is likely related to cached data, cookies, or an extension in the primary browser.
    4. Disable browser extensions temporarily
      • Temporarily disable ad blockers, privacy filters, or security extensions that might block authentication, cookies, or real‑time connections.
    5. Check corporate firewall/proxy
      • If using a corporate network, a firewall or proxy might be interfering with Copilot Studio’s real‑time connections.
      • Ask the network/security team to verify that Copilot Studio endpoints are not being inspected, cached, or blocked and that required services listed under Required services for Copilot Studio are allowed.
    6. Inspect the network requests
      • Open the browser’s developer tools (F12 or Ctrl+Shift+I) and go to the Network tab.
      • Reload the Copilot Studio page and watch for long‑running or blocked requests, especially any /subscribe‑style connections used for real‑time communication.
      • If such requests are blocked or stuck in a pending state, this strongly indicates a firewall/proxy issue that needs an allow/bypass rule.

    If the problem persists after these steps, involve the organization’s admin or network team to verify network and policy settings for Copilot Studio and, if needed, open a support ticket with Microsoft.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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