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I cannot see files for a OneDrive account not connected to a pc. I can log into the Microsoft account https://account.microsoft.com/?refd=account.microsoft.com and see the home account page. If I click the OneDrive link, I get a 503 service unavailable
503 SERVICE UNAVAILABLE
https://onedrive.live.com/?v=managestorage&usqClient=OneDrive_AMC
A Microsoft file hosting and synchronization service.
I've tried multiple browsers, cleared cache, rebooted a ton, and multiple fixes with a Copilot chat assist. The account(s) I'm attempting to access are all personal accounts. I can get to the account home pages not the files. Trying to create a support ticket fails
Many users have reported running into this issue. It seems to happen when multiple different accounts are used to sign in to OneDrive or Microsoft services in the same browser session. For example, this can occur if one account is signed in to Edge, while another account is also signed in through a different Edge tab or an InPrivate window.
To avoid this, try keeping each account in a separate browser. For example, use Edge for one account and Google Chrome for another. This helps prevent account session conflicts and may stop the error from appearing.
I've tried multiple browsers, cleared cache, rebooted a ton, and multiple fixes with a Copilot chat assist. The account(s) I'm attempting to access are all personal accounts. I can get to the account home pages not the files
Do you use more than one account? If so, you need to use different browser for each account. Try not to switch between accounts in the same browser.
Thanks for your assistance, Emily. I've tried Edge and Firefox on two different computers over multiple days with the same results. Up until recently, I was able to access the different accounts in the same browser
Yes, many users have reported the same issue recently, so I believe there's something server side related.
But it should work if you keep the different accounts in separate browsers. I would suggest that you clear cache on both browsers, and start over. One account per browser. I believe as soon as you add a second account to the same browser, even in a separate tab or incognito tab, this issue will come up again.
Thanks, I'll keep trying using your recommendations
You are welcome.
AI answer
A 503 Service Unavailable error when opening OneDrive in a browser is a service-side issue and not related to the local PC connection. The account itself is accessible (since the Microsoft account home page opens), so the problem is specific to the OneDrive web service endpoint.
Because the OneDrive web UI is unavailable, access to files can be done temporarily via the OneDrive mobile app if installed, as noted for other OneDrive issues. If the issue persists, it is necessary to contact Microsoft support so the service side can be checked for that account/region.
To proceed:
References: