Share via

purchase of office 24

Vincent Mims 0 Reputation points
2026-05-16T20:03:44.9466667+00:00

I recently purchased office professional 2024 and it doesn't work with my operating system so I was wondering if I can switch it out with one that does

Microsoft 365 and Office | Install, redeem, activate | Other | Other
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Estrella721 38,740 Reputation points Independent Advisor
    2026-05-16T20:38:46.4333333+00:00

    Hi,

    To better assist you and guide you to the right solution, could you please check and confirm the following details?

    What exactly happens when you say it does not work? What is the exact error message?

    Are you using Windows or macOS?

    Please sign in to your account here: https://account.microsoft.com/services

    Do you see your Office license listed as active there?

    Was this answer helpful?

    0 comments

  2. AI answer

    2026-05-16T20:03:56.73+00:00

    Office Professional 2024 requires a supported version of Windows or macOS. If the current operating system is older than the supported versions, the installer will show an “Unsupported operating system” error and Office 2024 will not work.

    Supported operating systems for current Office versions include, for example:

    • PC: Windows 10, Windows 8.1, Windows 8, Windows 7 Service Pack 1, Windows Server 2016, Windows Server 2012 R2, Windows Server 2012, or Windows Server 2008 R2
    • Mac: macOS X 10.10

    To resolve this:

    1. Check the device’s operating system version.
    2. Compare it with the Office system requirements at the Office system requirements page.
    3. If the OS is not supported, either:
      • Upgrade the operating system to a supported version, then install Office 2024, or
      • If upgrading is not possible, contact Microsoft Support or the seller to discuss options, such as obtaining a version of Office that supports the current OS.

    If the wrong platform edition was purchased (for example, a Mac version for a Windows PC or vice versa), sign in to the Microsoft account at Services & subscriptions and verify whether the product is listed “for PC” or “for Mac.” If the wrong one was purchased for the hardware, contact Microsoft Support to request a change.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.