Hello Matt Baughan

Please note that this is a user‑to‑user public forum, so moderators do not have access to internal systems or backend tools to investigate or resolve service‑level issues like this.

Based on similar cases that have been discussed in the community, this type of restriction is usually handled only through Microsoft Support. Since you have already opened a support ticket, you are on the correct path.

You may also find this thread helpful: https://learn.microsoft.com/en-us/answers/questions/5836817/acceptable-use-policy-violation-notice-on-microsof In that case, the user went through a similar situation, and after some time working with support (including escalation to internal teams), their SharePoint and OneDrive access was eventually restored.

There are also mentions of a PowerShell script that might help remove the read‑only state in some scenarios. However, based on what other users have shared, this typically only works after the backend restriction has been lifted by Microsoft, so it may not be effective while the tenant is still under review.

To summarize, the key point here is that this situation depends on Microsoft’s internal review process, so waiting for the support team’s investigation is currently the only viable approach.

Just to clarify one point, you mentioned that you are still being billed. Could you please share a bit more detail on what exactly you are being billed for? In most cases, support requests related to AUP are raised through the Microsoft 365 Admin Center, so it may be helpful to double‑check the steps you followed there.

I understand how stressful this experience can be. Honestly, based on many similar cases in the forum, this is something that can be really exhausting to go through. As moderators, we always try our best to help, but for situations like this, our visibility and ability to assist are quite limited, and only Microsoft’s internal support teams can investigate and take action.

I hope the shared thread gives you some useful context, since several users have documented their experience there. Please feel free to share any updates as it could also help others facing the same issue.

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