Can't reach your shortcut "Folder name " in ONEDRIVE

Question

Can't reach your shortcut "Folder name " in ONEDRIVE

Luis Suarez 0

I'M using the OneDrive desktop app on Windows 11 to access shared folder shortcuts from other OneDrive user easily. However, a couple months ago we have issues where some of the shortcuts in OneDrive are displaying an error message. Despite any attempts to re-add the shortcut folders, they keep disappearing.

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What should be the permanent fix for this kind of issue?

We try to fix with all these instructions but is no working yet.

We reset OneDrive C:\Program Files\Microsoft OneDrive\onedrive.exe /reset.

https://learn.microsoft.com/en-us/answers/questions/5824163/one-drive-error-message-cant-reach-your-shortcut-f?from=ContactUsWebBCQR&CorrelationId=1c760814d77d49ec9d741c9d053cb03d

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Answer 1

Kai-H 18,195 Microsoft External Staff Moderator

Hi, Luis Suarez

This sounds less like a normal local OneDrive problem and more like a broken OneDrive/SharePoint shortcut sync state. If the shortcuts keep disappearing after being re-added, resetting OneDrive usually will not be a permanent fix.

Here are some suggestions you can try:

For now, avoid using “Add shortcut to My files” for that shared folder. Instead, open the folder from Teams or SharePoint in the browser and use the Sync button from there, so it appears as a normal synced SharePoint/Teams location in File Explorer. It is also suggested that users do not mix both methods for the same folder, meaning do not use both “Sync” and “Add shortcut” on the same library/folder.

Also make sure OneDrive and Windows are fully updated, then check if this affects more than one user. If several users have the same issue, the admin should raise a Microsoft 365 support ticket and check Service Health, because this may be a tenant/service-side shortcut issue rather than something fixable on one PC.

Thank you for your patience in reading, I hope this information has been helpful to you.

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Kai-H 18,195 Reputation points Microsoft External Staff Moderator

2026-05-18T06:26:44.85+00:00

Hi, Luis Suarez

It has been a while and I am writing to see how things are going with this issue.

Have you had a chance to check the replies provided?

Any update would be appreciated.
Roberto Leao 0 Reputation points

2026-05-23T21:30:19.52+00:00

The error happens in OneDrive Personal, so it has nothing to do with SharePoint or Teams Channels.
I have the exact same error, and not only I did the reset but also deleted the original shortcut and shared link, unshared the link at my wife's computer, re-shared it, re-add it to My Files and, after a day, got the problem back. And, of course, my changes to her files are not reflected on her OneDrive, on the web or locally.

Please help us find a definitive solution to this problem!

P.S. - Both PC's are under Windows 11 Windows Update automatic regime, so both Windows and MS 365, including OneDrive, ought to be in their most current upgrade.
Kai-H 18,195 Reputation points Microsoft External Staff Moderator

2026-05-24T06:29:53.7166667+00:00

Hi, Roberto Leao

Since this is OneDrive Personal and the shortcut comes back broken even after re-sharing, this does not look like a normal permission or Windows update problem. Some shared folder shortcuts in My Files may appear as .url internet shortcuts because of backend service changes, so local resets/reinstalls may not permanently fix it.

You can try these options:

For now, avoid using the broken shortcut for editing, because changes may not sync back correctly. Use the shared folder directly from OneDrive.com instead, under Shared, and edit the files from there. Do not use Download as a workaround if you need two-way syncing, because that only creates a local copy and changes will not update the original shared folder.

If you have full access to the account that shared the folder, it is recommended that you add that OneDrive account as a service inside the Office apps, so Word/Excel can open the shared files more reliably while the shortcut issue remains unresolved.

At this point, I would also report it through OneDrive support from the affected personal account, because this appears to be service-side, not something a clean reset can permanently repair.

Please be advised that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.

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Can't reach your shortcut "Folder name " in ONEDRIVE

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