Share via

How can I get an actual customer support person to speak to?

Katherine 0 Reputation points
2026-05-13T23:58:46.1533333+00:00

I'm paying for a Business Basic subscription with two licenses for 5 months now and I can't use or write a basic report using windows or excel without from my personal laptop or Mac. None of the apps can be dowloaded either. I want my Monet back if this issue cannot be resolved.

Microsoft 365 and Office | Install, redeem, activate | For business | MacOS
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Stefan Blom 341.3K Reputation points MVP Volunteer Moderator
    2026-05-14T00:06:00.2866667+00:00

    Microsoft 365 Business basic does not include the Office desktop apps. It is online access, only. See https://www.microsoft.com/en-us/microsoft-365/business/microsoft-365-business-basic .

    I believe you have to cancel your Basic subscription and get some other suitable product.

    Was this answer helpful?

    0 comments

  2. AI answer

    2026-05-13T23:59:06.61+00:00

    To speak with an actual Microsoft customer support person for a Microsoft 365 Business Basic subscription and installation issues on Windows or macOS, use one of these options:

    1. Use the Microsoft 365 admin center (business subscriptions)
      • Sign in with the admin account for the Business Basic subscription at the Microsoft 365 admin center.
      • Go to Support > Help and support.
      • Enter a brief description such as “Cannot install Office apps on Windows/Mac; Business Basic; need agent” and select Contact support.
      • Choose Call back or Email/Chat depending on the options shown. A support engineer will contact you directly.
    2. Use the general Microsoft Office support channel
      • Go to the Get Help or browser-based support entry point described in the Office support article and select the option to contact support.
      • Choose the Microsoft 365 & Office product category and then a billing/installation category (for example, “Manage my subscription” or “Install/Download”).
      • Select Chat with a support agent or Call me back and complete the prompts so a live agent can assist.
    3. Use global support phone numbers (if admin on the account)
      • If an admin on the tenant, use the global support phone numbers listed for Microsoft 365 for business to reach a live agent and then follow the IVR prompts for Microsoft 365/Office and technical or billing support.
    4. If installation still fails
      • If the problem with downloading or installing Office apps on Windows or Mac cannot be resolved using self-help, use the Contact Microsoft section in the installation article to open a support case directly with Microsoft support.

    For refund or billing concerns (for example, if the apps have been unusable since purchase), raise this explicitly when contacting support and ask the agent to review subscription charges and refund eligibility.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.