How to fix 'paid' OneDrive access issues - It is an ongoing on & off issue for a year with my whole team but now i gave up.

Dear @MSingh,

Thank you for reaching out, and I sincerely apologize for the ongoing difficulties your team has experienced with OneDrive access.

I completely understand how frustrating this must be, especially given the impact on your daily operations. I truly appreciate your patience, and I’d like to work closely with you to identify the root cause and get this resolved as quickly as possible.

To help me narrow down the issue, could you kindly confirm a few details:

1. Could you please confirm whether your OneDrive/SharePoint license is still active and has not expired or been suspended? You may verify this by going to Microsoft 365 Admin Center > Billing > Licenses and ensuring the service is still active.
2. Could you please confirm whether the issue is affecting all users within your organization or only specific users?
3. Does the issue occur continuously, or is it intermittent in nature?
4. Are users able to access OneDrive via a web browser, or does the issue also persist when accessing through the browser?
5. When the issue occurs, could you kindly provide the exact error message, if any? I would greatly appreciate it if you could also share a screenshot of the issue for further analysis.
6. Does the issue behave in the same way when using a different network (for example, a mobile hotspot)?
7. Is the issue observed across multiple devices, or is it limited to specific machines?
8. Does the OneDrive application display any sync-related errors or sign-in prompts on the affected devices?

In the meantime, I recommend trying a quick test by accessing OneDrive from a different network or in a private/incognito browser session to help determine if the issue may be related to network restrictions. You may also try resetting the OneDrive client using the command %localappdata%\Microsoft\OneDrive\onedrive.exe /reset on one affected device.

The information above will help me determine whether the issue is related to network connectivity, tenant configuration, or device-level behavior, and allow me to provide you with the most targeted next steps.

Please understand that our initial response may not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

Thank you again for your time and understanding. Hope you have a great day!

I am looking forward to your response!