AADSTS5000225 — personal Microsoft account redirecting to deactivated tenant, need association cleared

Hi,

Some time ago I created an Azure subscription using a personal Microsoft account. I have not used it in a long while, and when I attempt to sign in now I receive error AADSTS5000225 ("This tenant has been blocked due to inactivity"). Based on the tenant lifecycle documentation, my account is being routed to an old, deactivated tenant.

I do not need to recover the old tenant or any data from it. My goal is simply to use my personal Microsoft account to sign up for a new Azure free trial, which requires the account-to-tenant association to be cleared, or the routing to point at a new tenant.

I attempted to reach the Global Support line, but the IVR routed me to the help website, and subsequent callbacks now disconnect before I can reach an agent.

Could a moderator help, or escalate this internally? I can share the Trace ID, Correlation ID, and Timestamp from the error via private message.

Thanks!