For Cloud Skills Challenges and Learn Challenges, progress and scores can lag behind actual module and assessment completion.

Try the following steps in order:

1. Confirm completion status
   • Go to the challenge collection on Microsoft Learn while signed in with the same account used to complete the modules.
   • Verify that each module and assessment in the “Migrate & Modernize Challenge” collection shows as completed.
   • If any item is not marked complete, open it and step through the final unit again, then wait a few minutes and refresh.
2. Allow for refresh delay
   • The challenge “where you stand” and leaderboard views can take a few hours to refresh after content is completed. Wait some time and refresh the challenge page again.
3. Check profile and badges
   • Open the Microsoft Learn profile challenges view at https://learn.microsoft.com/en-us/users/me/challenges and confirm that the challenge and its modules appear as completed there.
   • If the challenge is marked complete in the profile but not on the challenge page, it is likely a sync/refresh delay on the challenge view.
4. Basic troubleshooting
   • Ensure being signed in when viewing and completing modules.
   • Try a different browser or a private/incognito window.
   • Clear browser cache/cookies and sign in again.
5. If the issue persists
   • If the challenge still does not reflect progress after several hours and basic troubleshooting, use the “Report feedback for training” link at the bottom of a unit in one of the challenge modules to report the issue, including:
     • Challenge name (“Migrate & Modernize Challenge”).
     • Description that all modules and assessments are completed but the score is not updating.
     • Screenshots of the challenge page and your Learn profile challenge view.

For Cloud Skills Challenge–specific issues, if the challenge page provides a support email alias, contact that alias with the challenge URL and Learn username as suggested in the troubleshooting guidance.

References:

• Microsoft Credentials AI Challenge Sweepstakes Frequently asked questions
• Troubleshooting common training issues in Microsoft Learn
• Frequently asked questions