Redeemed costco 12 month offer with extra 3 months, but not seeing extra 3 months

Question

Redeemed costco 12 month offer with extra 3 months, but not seeing extra 3 months

LeslieHuang-0409 0

Purchased 365 from costco online where description reads: "Unlock 3 extra months with credit card on file to get 15 months for the price of 12". I have my card on file, with recurring billing but my subscription still saids expires in exactly 12 months from when I first redeemed. How do I get the extra 3 months?

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Answer 1

Hello LeslieHuang-0409

Was the answer provided by AI able to help you solve this issue?

If you require further assistance, here is how you can contact Microsoft Support:

Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.

Open a website link - Contact - Microsoft Support
In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below.
In this section, you will need to sign in to your Microsoft account.
Select "Microsoft 365 and Office" under Products & Services, select "Manage my Subscription" as the category, and click to confirm
You can select " Chat with a support agent in your web browser " to access the chat window.

I hope you can get the support you need, have a nice day.

Answer 2

Harwinder Bal 0

How do we contact Microsoft Support? What is the correct number to call?

Xavier-D 8,585 Reputation points Microsoft External Staff Moderator

2026-05-26T07:09:01.67+00:00

Hello Harwinder BalWhat type of account do you have? personal or business account?

Only business account able to contact support through phone call. As for personal user, you have to contact support through support chat.

Refer to here if you are a business user: https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

If you are a personal user, I've already provided steps to contact support in my other answer on this thread.

Answer 3

The extra 3 months are part of a partner/third‑party promotional offer. These unique partner offers are managed by the retailer (Costco) and not directly by Microsoft.

To resolve this:

First, confirm what Microsoft currently shows for the subscription:
- Go to the Services & subscriptions page.
- Sign in with the same Microsoft account used to redeem the Costco code.
- Check the subscription’s expiration date and whether recurring billing is turned on.
If the expiration date still shows only 12 months and not 15 months, contact Costco (the third‑party retailer) directly. For subscriptions purchased with recurring billing from a third‑party retailer, only the retailer can correct or honor the promotional term.
If Costco confirms everything is correct on their side but the Microsoft account still shows the wrong date, contact Microsoft Support and provide proof of the Costco promotion and purchase so they can review the subscription details.

If the subscription was purchased specifically for the partner offer and the extra months cannot be honored, the subscription can be cancelled following the steps at the Microsoft 365 cancellation page referenced below, or via the retailer if it was fully managed by them.

References:

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Redeemed costco 12 month offer with extra 3 months, but not seeing extra 3 months

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