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Request for Tenant Reactivation – Blocked Due to Inactivity (AADSTS5000225)

alec kwon (aka. exactshirt) 0 Reputation points
2026-05-12T17:56:02.7666667+00:00

Hi Microsoft Support team,

I am unable to sign in to portal.azure.com or ai.azure.com because my Microsoft Entra ID tenant has been blocked due to inactivity. I would like to request reactivation of the tenant within the 20-day window

described in https://learn.microsoft.com/en-us/entra/fundamentals/inaccessible-tenant.

Error details from the sign-in attempt:
Error code: interaction_required Error message: AADSTS5000225: This tenant has been blocked due to inactivity.

Sign-in account (Global Administrator): ******@gmail.com

I intend to use the tenant to access Azure AI Foundry for the "AI Agents for Beginners" learning course. I do not currently have access to the tenant ID since I cannot reach the portal; please let me know if you need additional information that I can retrieve once the tenant is unblocked.

Thank you for your help.

Best regards, Oyoung

Microsoft Security | Microsoft Entra | Microsoft Entra ID

2 answers

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  1. Sridevi Machavarapu 29,630 Reputation points Microsoft External Staff Moderator
    2026-05-12T19:16:59.11+00:00

    Hello alec kwon (aka. exactshirt),

    This issue will be resolved by signing in using the tenant-specific Azure portal URL and the tenant ID I have provided over the private messages tab:

    https://portal.azure.com/<tenant-ID>

    Please check your Private messages tab where I shared your tenant ID.

    Once you accessed the portal through the tenant-scoped URL, the tenant became active again and you will be able to manage resources without further issues.

    And the tenant will be restored successfully.

    If this answers your query, do click 210246-screenshot-2021-12-10-121802.png and Yes for was this answer helpful, which may help members with similar questions. If you have any other questions, let me know in the “comments” and I would be happy to help you.

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  2. Andreas Baumgarten 131.7K Reputation points MVP Volunteer Moderator
    2026-05-12T19:09:02.19+00:00

    Hi @alec kwon (aka. exactshirt) ,

    if you get the error message "AADSTS5000225: This tenant has been blocked due to inactivity." please take a look here:

    Tenant inaccessible due to inactivity

    Administrators can request a tenant to be reactivated within 20 days of the tenant entering an inactive state. Tenants that remain in this state for longer than 20 days are deleted.

    If you need to reactivate your tenant:

    • The tenant administrator can reach out to Microsoft, see the global support phone numbers.
    • Refrain from submitting another assistance request while your existing case is in process and until you receive a response with a decision on this case.

    You can also try to sign in using the Tenant Id in the Azure Portal URL: https://portal.azure.com/<TenantId>

    Instead of the Tenant Id login with the Tenant Name works as well: https://portal.azure.com/<yourTenantName>.onmicrosoft.com

    If nothing works so far you can try this solution:

    • Login to https://entra.microsoft.com/
    • Go to Entra ID -> Overview, and click on Manage tenants
    • Create a new Tenant and get its Domain name
    • Login back to Azure portal and add the new Tenant domain name (or Tenant Organisation ID), like this: https://portal.azure.com/xxx.onmicrosoft.com
    • From there you can open a ticket (if your are not a free user), or at least work with your new tenant.

    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

    Regards

    Andreas Baumgarten

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