i can't see my non-profit azute grants credit on azure portal

Hello Deepti Bhatnagar, it sounds like your nonprofit Azure grant credit isn’t showing up in the portal. Here are a few things to check and try:

1. Verify the right subscription and directory • Go to Subscriptions in the portal and confirm you see a subscription named something like “Microsoft Azure for Nonprofits.” • If you have multiple directories/Tenants, make sure you’re signed in to the one where the nonprofit offer was activated.
2. Confirm enrollment and acceptance • Check your email for the original Microsoft grant invitation and make sure you clicked the activation link and accepted the terms. • It can take up to 15–30 minutes after acceptance for credits to appear.
3. Check your IAM/Billing roles • You need at least Billing Reader or Owner on the subscription to view credits. • Go to Access control (IAM) on the subscription and confirm your user has sufficient permissions.
4. View credits in Cost Management • In the portal, navigate to Cost Management + Billing > Cost Management > Credits. • Select your nonprofit subscription from the drop-down, and pick the date range (e.g., “Last Month” or “This Year”). • You should see your total grant credits and any usage against them.
5. Use Azure CLI/PowerShell as a backup • CLI: az account list --output table az consumption credit list --subscription <your-subscription-id> • PowerShell: Get-AzSubscription Get-AzConsumptionCredit -SubscriptionId <your-subscription-id>

If after those steps you still don’t see anything, can you share a bit more info?

• Subscription name & ID you’re expecting the credits on

• How long ago you activated the nonprofit grant

• Your Azure RBAC role on that subscription

• Any error messages or screenshots you see on the Credits blade

Hope this helps you track down your grant credits!

Reference:

• Azure subscriptions and offers
• View and manage credits in Cost Management
• Azure CLI consumption commands
• Azure PowerShell consumption commands

Hope this helps. If the information was useful, please consider accepting the answer and upvoting. Feel free to reach out if you need any further assistance. Thank you.

Use the following checks to locate nonprofit Azure grant credits:

1. Confirm the grant is activated
   • Sign in to the Nonprofit Hub with the validated account used for nonprofit approval.
   • Go to Offers (or Nonprofit Grants) and look for Azure $2,000 Sponsorship / $2,000 Azure Grant.
   • If it shows an Activate button, the grant is not yet active; select Activate and complete the guided setup.
2. Verify the correct billing profile and scope in Azure portal
   • Sign in to the Azure portal using the administrator/primary contact account tied to the grant.
   • Go to Cost Management + Billing.
   • Ensure the active billing account / billing profile is the one where the sponsorship was activated.
   • If needed, follow the “Billing accounts and scopes in the Azure portal” guidance (linked from the grant docs) to switch to the correct scope.
3. Check Azure Credits in the Azure portal (modern sponsorship)
   • In the Azure portal, go to Billing > Payment methods.
   • Open the Azure Credits tab.
   • The current balance and usage for the nonprofit grant should appear there if the correct billing profile is selected and the grant is active.
4. If on legacy sponsorship (including China/India tenants)
   • Go to the Azure Sponsorships portal.
   • Sign in with the account owner credentials (typically the original .onmicrosoft.com address used when the grant was set up).
   • Check remaining balance, usage, and expiration there; these credits will not show in the modern Azure Credits blade.
5. Confirm the right subscription is linked
   • In Cost Management + Billing, review which subscriptions are under the billing profile that has the sponsorship.
   • If the workload subscription is under a different billing profile, credits will not apply there. A product transfer request may be required to move subscriptions to the sponsorship billing profile.

If, after confirming activation, billing profile, and (for legacy) the Sponsorships portal, the credit still does not appear, open a support request from the Azure portal under Help + support so billing support can check the sponsorship linkage for the tenant.

References:

• Activate your Azure grant
• Renew your Azure grant
• Nonprofit offerings and products
• Manage an Azure credit resource under a subscription
• Microsoft for Nonprofits program overview