AADSTS5000225: Tenant blocked due to inactivity / unable to sign in or open azure support ticket

Question

AADSTS5000225: Tenant blocked due to inactivity / unable to sign in or open azure support ticket

Nathan 20

Hello,

My tenant has been blocked due to inactivity, and I am stuck in a loop with no way out:

I cannot sign in to the Azure portal (sign-in fails with AADSTS5000225).
I cannot open a support ticket (https://support.microsoft.com/contactus then Azure) because the page requires authentication and redirects me to the blocked tenant, returning the same error.
I cannot access https://myaccount.microsoft.com/organizations to leave the organization either, it tells me my username may be incorrect, but my account works fine in account.microsoft.com
Phone support in my country (France) routes only to a chatbot that refuses to handle Azure sign-in issues and will not transfer to a human agent…

The tenant was created years ago and has remained unused since. How can I delete it?

Thank you.

Nathan

Ajas Saif 85 Reputation points

2026-05-11T14:37:11.6266667+00:00
AADSTS5000225 usually means the Entra ID/Azure tenant was automatically blocked due to long inactivity.

Since authentication itself is being blocked, normal support flows often loop back to the same error, as you discovered.

Best path forward:

Try the self-service tenant leaving flow: https://myaccount.microsoft.com/organizations

Try accessing with an InPrivate browser and direct Entra URL: https://entra.microsoft.com

If the tenant is no longer needed, use the Azure support form that does not require portal access: https://azure.microsoft.com/support/create-ticket

You can also try the Microsoft 365 admin recovery/support entry: https://admin.microsoft.com

Include:

Tenant ID/domain

Exact error: AADSTS5000225

Correlation ID and timestamp

Explain clearly that:

the tenant is inactive/blocked,

sign-in is impossible,

and you are requesting tenant deletion or reactivation assistance.
Rukmini 39,645 Reputation points Microsoft External Staff Moderator

2026-05-11T14:44:15.2666667+00:00

Hello Nathan

We need few details to proceed further. Please check your Private messages tab and provide those details.

Answer accepted by question author

1 additional answer

Your answer

Ajas Saif 85 Reputation points

2026-05-11T14:37:11.6266667+00:00

AADSTS5000225 usually means the Entra ID/Azure tenant was automatically blocked due to long inactivity.

Since authentication itself is being blocked, normal support flows often loop back to the same error, as you discovered.

Best path forward:

Try the self-service tenant leaving flow: https://myaccount.microsoft.com/organizations

Try accessing with an InPrivate browser and direct Entra URL: https://entra.microsoft.com

If the tenant is no longer needed, use the Azure support form that does not require portal access: https://azure.microsoft.com/support/create-ticket

You can also try the Microsoft 365 admin recovery/support entry: https://admin.microsoft.com

Include:

Tenant ID/domain

Exact error: AADSTS5000225

Correlation ID and timestamp

Explain clearly that:

the tenant is inactive/blocked,

sign-in is impossible,

and you are requesting tenant deletion or reactivation assistance.
Rukmini 39,645 Reputation points Microsoft External Staff Moderator

2026-05-11T14:44:15.2666667+00:00

Hello Nathan

We need few details to proceed further. Please check your Private messages tab and provide those details.

Answer 1

Rukmini 39,645 Microsoft External Staff Moderator

Hello Nathan

We would like to inform you that your tenant has been successfully reactivated.

You can now try signing in to your account. Please let us know if you encounter any issues or need further assistance.

For the second tenant:

As discussed over private messages, please login to Azure with the tenant specific endpoint and pass the tenant ID I provided.

https://portal.azure.com/TenantID

And you will be able to access Azure portal.

If the resolution was helpful, kindly take a moment to accept the answer and upvote it 👍 it as a token of appreciation.

Rukmini 39,645 Reputation points Microsoft External Staff Moderator

2026-05-12T11:16:18.0266667+00:00

Hello Nathan

If the resolution was helpful, kindly take a moment to click on and click on Yes for was this answer helpful. And, if you have any further query do let us know.
Hamed Ghadirian 0 Reputation points

2026-05-12T11:36:26.7166667+00:00

Can u please also help me, I have the same issue
Rukmini 39,645 Reputation points Microsoft External Staff Moderator

2026-05-12T11:38:38.2666667+00:00

Hello Hamed Ghadirian

I recommend creating a new thread on the same Q&A forum with as many details about your issue as possible. This will ensure better visibility within the community.

Please create a new Q&A post at https://learn.microsoft.com/en-us/answers/questions/ask/ and select the Microsoft Security | Microsoft Entra | Microsoft Entra ID tag when submitting your question and tag me over new post.
Hamed Ghadirian 0 Reputation points

2026-05-12T21:52:47.36+00:00

Hey Rukmini,
I didn't find a way to tag you. I posted there
https://learn.microsoft.com/en-us/answers/questions/5888779/aadsts5000225-tenant-blocked-due-to-inactivity-una

Thanks

Answer 2

Hamed Ghadirian 0

User's image

I am seeing the same AADSTS5000225 blocked inactive tenant loop and cannot access the Azure portal, Entra portal, or support ticket flow. In this thread, the suggested fix was to log in using https://portal.azure.com/TenantID with a tenant-specific endpoint.

Could a Microsoft moderator please help me identify the correct tenant ID or provide the same private-message assistance so I can access/delete/reactivate the blocked tenant?

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AADSTS5000225: Tenant blocked due to inactivity / unable to sign in or open azure support ticket

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