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HI,
I have just noticed that a large amount of information have been lost from ONEDRIVE. I have trying to log in but I find error message 504/503, I am panicking because it would be a great lost for my career. Can someone help, please?
Best wishes,
A Microsoft file hosting and synchronization service.
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Hey @juan lopez You can Recover the Items from Recycle bin within 30 days. if they were deleted from the Recycle Bin, You can Check and Recover them from secondary Storage recycle Bin with in 30 days.
Check and Let me know if you need any Assistance.
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Hi @JUAN LOPEZ
I understand how inconvenient it can be when you are unable to access your OneDrive, especially when it directly impacts your daily workflow.
Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas.
If you are using a Microsoft 365 business account, the most effective step at this time is to reach out to your organization’s admin. They can check your account status and environment in more detail, and provide support that is specific and aligned with your setup.
For additional guidance, you may also refer to the following article: How to recover missing, deleted or corrupted items in SharePoint and OneDrive for work or school - …
In the meantime, it would be helpful to check whether OneDrive is still accessible via the web. This can help narrow down whether the behavior is related to the app or to the account itself.
If there are any updates, please feel free to share them.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
how long can I go back to recover the one drive? I believe to have lost around 300 Gb in moving information from one account to other.
Hi @JUAN LOPEZ
In a normal scenario, you may try restoring the item to a point before the dates listed below.
Reference: Restore deleted files or folders in OneDrive - Microsoft Support
Since the issue occurred after transferring items to another account, I would recommend checking the following points to better understand the current state of your data:
This will help determine whether the data still exists in the original location or if the transfer did not complete as expected.
Additionally, may I kindly confirm which Microsoft 365 subscription is currently assigned to the affected account?
This insight will allow me to provide more accurate and relevant guidance based on your environment.
If you have any updates after checking these details, please feel free to share.
Hi @JUAN LOPEZ
Hope you're having a good day.
May I ask if there have been any updates since our last exchange?
Have you had a chance to review the responses shared so far?
I’d appreciate any updates you can provide.
HI, I cannot gain access to my One drive since Monday.
Therefore I cannot assess the loss of data. Fortunately at least I can see the amount of space used in relation to the total and that data is soothing because I seems that the DATA might be moved from one folder to other. Nonetheless, how can we can sort out the 503 ERROR problem, please?
Hi @JUAN LOPEZ
Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas.
Could I confirm that you could access to Sign in - Microsoft OneDrive ?
When you use the link, if you sign in with a business account, it should automatically redirect you to your organization’s OneDrive portal after you enter your credentials.
If you are not able to access it, you may try using a different browser, or connecting through another internet network.
If the 503 error still continues, I would recommend reaching out to the support team using the appropriate channel below:
I hope this provides additional direction.