Problem signing my account on office365 macbook version

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Hi @MUHAMAD APIAN BIN SAIDIN

Based on the information provided, I understand that you are having trouble signing into your Microsoft 365 account on your MacBook. To help me narrow down the cause and find a solution, could you please provide a few more details?

-What specific license do you have? For instance, if you are using a Microsoft 365 Business Basic license, please note that this version does not include access to the desktop Office apps, it only allows for web-based usage.

-Have you tried signing in to Office via a web browser? If you can sign in there but not on the desktop apps, it usually points to a licensing or local credential issue.

-If you can access the web version but the apps still won't activate and you aren't an admin, you may need to contact your IT Administrator to ask them to reassign or refresh your license.

-Where did you download the Office apps from? Did you get them from the Mac App Store or directly from the Microsoft official website?

Please let me know the details above so I can assist you more effectively!

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