Windows VMs won't start because the GuestAgent extension can't be found

Sergey Borovoy 541 Reputation points
2021-10-13T07:13:46.46+00:00

Hi, I have a bunch of Windows Server 2019 VMs and they were working fine just yesterday, but this morning none of them can be started. Provisioning state becomes "failed" and the error message is "No version found in the artifact repository that satisfies the requested version '' for VM extension with publisher 'Microsoft.WindowsAzure.GuestAgent' and type 'CRPProd'"

So I called a colleague who also has a bunch of similar Windows Server VMs in a different subscription (created independently, those are not copies of my VMs) and he has the same problem.

Looks like some kind of Azure outage, GuestAgent extension became inaccessible? On the other had, I'm worried about the fact that the requested version is shown as an empty string. If this is what my VM requests for some reason, no wonder it can't find it.

The region is Western Europe, in case it matters.

Tried googling the error message, nothing really useful.

I'll appreciate your help.

Azure Virtual Machines
Azure Virtual Machines

An Azure service that is used to provision Windows and Linux virtual machines.

Windows for business | Windows Server | User experience | Other

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  1. Sirine Beji 6 Reputation points
    2021-10-13T09:36:51.22+00:00

    Having same issue in WEST EUROPE:

    {
    "status": "Failed",
    "error": {
    "code": "ArtifactVersionNotFound",
    "message": "No version found in the artifact repository that satisfies the requested version '' for VM extension with publisher 'Microsoft.WindowsAzure.GuestAgent' and type 'CRPProd'."
    }
    }

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  2. truetimes 6 Reputation points
    2021-10-13T09:36:33.367+00:00

    Same issue here in Canada Central.

    Error: No version found in the artifact repository that satisfies the requested version '' for VM extension with publisher 'Microsoft.WindowsAzure.GuestAgent' and type 'CRPProd'.

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  3. pl A 6 Reputation points
    2021-10-13T09:35:05.84+00:00

    Same issue

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  4. Parthasarathy, Sushena 6 Reputation points
    2021-10-13T09:14:46.053+00:00

    Same issue we're facing in location uksouth

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  5. 박태광 6 Reputation points
    2021-10-13T08:53:30.64+00:00

    This problem also occurs in Korea central Region

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