How do I talk with a human at Microsoft? I stopped using VISIO over a year ago and still getting billed.

Hi David Kusters

Thank you for reaching out to the Microsoft Q&A forum and for sharing your issue.

I understand how frustrating this situation must be, especially after spending so much time trying to cancel and still being billed. 

First, could you please check which account currently has the active subscription that is being charged? You can review your subscriptions by signing in at:  

+For business accounts:  https://portal.office.com/account/?ref=Harmony#subscriptions  

+For personal accounts: Microsoft account | Subscriptions 

1.For business accounts: 

• To cancel the subscription, please sign in to the Microsoft 365 Admin Center, then go to Billing > Your products and select the subscription you want to cancel. 
• If more than seven days have passed since the subscription started or renewed, you will need to turn off recurring billing instead. This will prevent the subscription from renewing at the end of the current term. You will continue to have access to the products and services until the subscription period ends.  

You can refer to these articles for more information:  

Cancel your Microsoft business subscription in the Microsoft 365 admin center | Microsoft Learn 

Manage recurring billing in the Microsoft 365 admin center | Microsoft Learn 

• To speak with a Microsoft support agent, you can raise a support ticket through the Microsoft 365 Admin Center by signing in and selecting Help & support. From there, you’ll be guided through submitting a request. Once the ticket is created, a Microsoft support agent can contact you directly. 

For further instructions, please refer to: Get support - Microsoft 365 admin | Microsoft Learn.  

• Alternatively, you may also be able to contact Microsoft support via phone using the numbers listed here: Customer service phone numbers - Microsoft Support.  

2.For personal accounts:  

• To cancel the subscription, sign in at: https://account.microsoft.com/services 
• Then locate your subscription and select Manage > Cancel. 

Reference: Cancel your Microsoft subscription - Microsoft Support

• If you need further assistance, you can contact Microsoft support by going to Microsoft Contact Us > Type "Support" and click Get Help > Click Sign in to contact Support at the bottom of the page. > Under products and Services, select Microsoft 365 and Office Option > Under category, select technical Support > Chat with a support agent in your web browser.  

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