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How to change my phone number on my Microsoft account

Grant Hall 0 Reputation points
2026-05-04T23:46:16.3+00:00

I no longer have the phone number as current shown on my Microsoft account. (I can’t login because it only will send my authorization text to my old number)

How can I change my phone number to my new phone number?

Microsoft Security | Microsoft Identity Manager
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  1. Marcin Policht 89,160 Reputation points MVP Volunteer Moderator
    2026-05-05T00:13:48.1033333+00:00

    Refer to https://learn.microsoft.com/en-ca/answers/questions/5842734/i-cannot-change-the-authentication-phone-number-on

    If you don’t have access to any of the options listed, select “I don’t have any of these.” This will begin the recovery process. As part of that process, Microsoft will let you add new contact information — but only after a 30-day waiting period.

    This 30-day delay is intentional. It’s a security safeguard designed to protect users in case someone else tries to hijack their account by changing recovery info. The wait gives the rightful owner time to notice and stop unauthorized changes.

    Unfortunately, this policy cannot be bypassed. You can read more about it directly from Microsoft here:

    https://support.microsoft.com/account-billing/-your-security-info-change-is-still-pending-or-you-can-t-access-this-site-right-now-microsoft-account-message-cbd0f64f-02d9-45d2-90c3-2375e5a72e52#:~:text=While%20we%20understand%20this%2030,phone%20number%20or%20email%20address.


    If the above response helps answer your question, remember to "Accept Answer" so that others in the community facing similar issues can easily find the solution. Your contribution is highly appreciated.

    hth

    Marcin

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