Booking Availability Support

Question

Booking Availability Support

Cudjoe, Lexine 20

My booking is showing availability for days that are not within my availability range and greyed out dates for dates that are in my availability range. I have no all-day events, my time zone is central, and I do have availability in 30-minute increments. I did not select the "buffer" time option either. I have selected "Bookable when staff are free."

Please advise

Screenshot 2026-05-04 at 6.37.58 PM

Screenshot 2026-05-04 at 6.38.40 PM

0 comments

Answer accepted by question author

0 additional answers

Your answer

Answer 1

Sophie N 15,040 Microsoft External Staff Moderator

Dear @Cudjoe, Lexine,

Thank you for the details and screenshots. I understand the issue (available dates appearing outside your intended range and dates within the range showing as unavailable). Because Bookings availability is calculated from multiple layers (service availability/date ranges + staff working hours/calendar rules + booking page settings), I’ll need a bit more information to narrow down where the mismatch is occurring. Please refer to this document: Configure service availability | Microsoft Learn

Could you please reply with the items below?

Which Bookings experience are you using?
- Shared Bookings (Bookings app/Teams “Bookings”) or Personal Bookings?
Where are you testing from and who is testing?
- Public booking link vs internal booking page, and whether the issue affects all customers or only certain users.
Please list 2–3 dates that show as available outside your range and 2–3 dates that are greyed out inside your range (with the expected time window).
Service and staff scope
- The service name being booked and whether it is assigned to one staff member or multiple.
Screenshots of the three key settings pages (no sensitive data needed):
- Bookings > Business information (business hours + time zone) Please refer to this document: Employee working hours - Microsoft Bookings | Microsoft Learn
- Bookings > Services > [service] > Availability & Scheduling policy (showing the date range + lead time settings)
- Bookings > Staff > [staff] > Working hours / availability (and whether calendar events affect availability) How to configure different staff availability | Microsoft Learn
Any recent changes + timing
- When did this start (before/after a change), and were any updates made to time zone, business hours, staff hours, or service date ranges?

Once I have the above, I can pinpoint whether the availability is being overridden at the service level, staff level, or booking-page level and provide the most direct fix.

Cudjoe, Lexine 20 Reputation points

2026-05-05T20:48:34.9933333+00:00
Booking page through Houston ISD (work account)

5/18-5/29

Transition Office Hours

Lexine Cudjoe or anyone

No recent changes
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Sophie N 15,040 Reputation points Microsoft External Staff Moderator

2026-05-06T03:13:55.9633333+00:00
Dear @Cudjoe, Lexine,

Thank you very much for your detailed update and for sharing the screenshots. I really appreciate the time and effort you’ve taken to provide this information. I understand how frustrating it can be when availability does not behave as expected, especially when everything looks correctly configured on your side.

From what you’ve shared, your setup (business hours, scheduling policy, and availability settings) appears to be configured correctly, and there are no obvious misconfigurations based on the screenshots provided. This may require a deeper backend investigation to understand how availability is being calculated in your environment.

I sincerely wish I could check this directly for you. However, as a community moderator, I don’t have access to your tenant data or internal diagnostics tools, so I’m unable to verify or adjust the configuration from the backend.

The best next step would be to raise a support ticket through your Microsoft 365 Admin Center, so the support team can:

Review booking logs and availability calculations

Check if there are any service-side issues affecting your schedule

Provide a more targeted resolution based on your tenant setup

Please refer to this document: Get support for Microsoft 365 for business

I completely understand this may feel inconvenient, and I truly appreciate your patience. You’ve already done the right troubleshooting steps, and you’re very close to getting this resolved.

If you’d like, I can help you prepare the ticket details to ensure the support team can assist you as quickly as possible.
Cudjoe, Lexine 20 Reputation points

2026-05-07T01:50:59.3233333+00:00

I cannot submit a ticket because this is through my work email
Sophie N 15,040 Reputation points Microsoft External Staff Moderator

2026-05-07T23:31:13.41+00:00

Dear @Cudjoe, Lexine,

Thank you for letting me know, and I’m really sorry you’re encountering this difficulty.

Since your account is a work account and you’re unable to submit a ticket directly, this usually means that only your organization’s Microsoft 365 administrator (Global Admin or IT team) has permission to contact Microsoft Support on behalf of the tenant.

In this case, I kindly recommend reaching out to your IT department or admin team and asking them to submit the support request for you. You may want to share the details you’ve already provided here so they can include everything when opening the ticket.

I truly understand this extra step can be inconvenient, and I’m sorry for that. You’ve already done a great job troubleshooting, and escalating through your admin is the best way to get this properly investigated from the backend.

Please feel free to keep me updated. I’m more than happy to continue supporting you along the way.

Share via

Booking Availability Support

0 additional answers

Your answer