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I have no current email and I an't send email.

Gary and Jo Williams 0 Reputation points
2026-05-02T02:03:17.92+00:00

I cannot send or receive emails. on my Mac (2002) I have Outlook. I have 365. I Where is my email--past and present?

Outlook | MacOS | New Outlook for Mac | For business
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  1. Vergil-V 12,530 Reputation points Microsoft External Staff Moderator
    2026-05-02T05:09:24.8233333+00:00

    Hi @Gary and Jo Williams 

    To better understand your situation and provide accurate guidance, may I clarify the following details? 

    1. What type of Microsoft 365 account are you using? Is it a Microsoft 365 business tier account or a Microsoft 365 personal tier account? 
    2. Could you please check whether the same behavior also occurs when accessing Outlook on the web? 
    3. Does the same behavior occur in both Legacy Outlook for Mac and New Outlook for Mac, or is it limited to one version? 

    If I’ve misunderstood any part of your situation, or if you have further questions or updates, please don’t hesitate to reply. 

    Thank you for your time, and I look forward to hearing from you soon.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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