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Email has disappeared from outlook

Maria Soler Bages 0 Reputation points
2026-05-01T12:39:34.0766667+00:00

I have seen an email notification, but when I've press it, the email had disappeared. Its not in any other folder or in deleted messages or the recently deleted.

Outlook | Outlook for mobile | Outlook for Android | For home
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  1. John Jefferson Doyon 67,355 Reputation points Independent Advisor
    2026-05-01T13:49:17.5933333+00:00

    Hi, I'm John! I will help you with this.

    To help narrow down the issue:

    1. What type of account is this? (personal Microsoft account like Outlook.com/Hotmail, or a work/school account)
    2. How is the account added in Outlook for Windows? (POP, IMAP, or Microsoft Exchange)

    If this is a personal Microsoft account, please sign in directly at https://outlook.live.com/mail and check whether new emails are arriving there. This helps confirm whether the issue is with Outlook itself or with email delivery to the account.

    Also, please check these quick things in Outlook:

    • Junk Email folder
    • Other / Focused inbox (if enabled)
    • Any rules set under File > Manage Rules & Alerts
    • Make sure Outlook shows “Connected” at the bottom and not “Working Offline”
    • Once you confirm the account type and what you see on the web version, we can guide you on the exact next steps.

    If the issue persists, please provide more details by answering my questions.

    Click "Add comment" below to let me know.

    Regards, John J.D.

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