I can send email, but not receive

Hi @William Bronkhorst

May I ask which type of account are you using? Exchange, IMAP or POP?

If you are using Exchange, please go to https://outlook.office.com/mail/ and check if you can receive new emails there. If yes, the issue might come from your Classic Outlook.

You can try:

• Remove and re-add account. This will force a resync to the server.
• Rebuild your .ost file: Close Outlook > Press Windows + R > Type in %LOCALAPPDATA%\Microsoft\Outlook\ > Look for your email address and delete it > Restart Outlook.
• Create an Outlook profile - Microsoft Support

If you cannot receive new emails on Outlook web, it means that the emails never reached your mailbox.

Please check in Junk emails and Deleted items folder. If the emails are still not there, you might need to contact your IT admin and ask them to perform a message trace.

Message trace will help you check if the emails got blocked somewhere and never reached your mailbox.

Please give your IT admin this article: Message trace in the new EAC in Exchange Online | Microsoft Learn

If you are using IMAP or POP, can you please provide your provider's name? Additionally, you can check in your provider's webmail to see if the new emails there. Also, verify your port and server name.

I look forward for your reply.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Try these steps in order for classic Outlook for Windows:

1. Confirm the account password

• If the email password was changed recently on the provider’s website, update it in Outlook as well. See guidance under Have you changed your password recently? in the Outlook article.

2. Check if the mailbox is working outside Outlook

• Sign in to the mailbox using a web browser.
• Send a test message to the same address from another account and see if it arrives in the web mailbox.
  • If it does not arrive there either, the issue is with the mailbox/service, not Outlook.

3. Check antivirus and security software

• Some antivirus products scan mail and can block receiving messages if they detect a problem.
• Use the antivirus help desk or settings to see if email scanning is blocking messages and clean any reported infections.

4. Repair the Outlook program

• Use the Office repair tool to fix Outlook installation issues that can affect send/receive.
• Steps are in Repair an Office application.

5. Repair the Outlook profile

• A damaged profile can prevent receiving mail while sending still works.
• Follow Fix your Outlook email connection by repairing your profile to repair or create a new profile, then test send/receive again.

6. Start Outlook in Safe Mode

• Press the Windows key, type outlook.exe /safe, and press Enter.
• If email is received in Safe Mode, an add-in is likely causing the problem.
• Disable or remove problematic add-ins and, if needed, create a new Outlook profile as described in Create an Outlook profile.

If none of these steps resolve the issue, continue with the additional troubleshooting paths in Troubleshooting Outlook issues from the same article.

References:

• I can't send or receive messages in Outlook