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Forwarding accidentally set up?

Ryan Duncan 0 Reputation points
2026-04-30T22:12:28.0633333+00:00

For a long time, I've been getting this message on most, if not, all of my emails in Outlook. Does this mean it's trying to forward to another email address?

Delivery has failed to these recipients or groups Your message wasn't delivered because the recipient's email provider rejected it.

Is there a way I can turn off the forwarding option to resolve this, of is this different problem?

Outlook | Web | Outlook.com | Settings
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  1. EmilyS726 227K Reputation points Independent Advisor
    2026-04-30T22:50:30.1466667+00:00

    Hello

    If you get this for every incoming email or outgoing email you receive, it can be either forwarding, or rules, especially if the emails get through to you (if it is incoming) or the recipients (if it is outgoing) anyway.

    Please complete these steps on a computer, not on a smartphone or tablet.

    ====================

    First, go to https://www.outlook.com and sign in.

    Click the gear icon in the top right corner to open Settings.

    Under Mail, review the following areas:

    Rules

    If any rules are listed, delete all of them.

    Conditional formatting

    If anything is set up there, delete it.

    Forwarding and IMAP

    If you see any entries or settings you did not create, remove them. Turn off POP and IMAP.

    Junk

    Review Safe sender and blocked list. If you don't recognize any, remove them.

    ====================

    If you do find anything that's not set up by you, I suggest you continue on this list to review and secure your account further:

    Go to https://account.live.com.

    Under Your info > Sign-in preferences, review all aliases on the account. If you see any alias you do not recognize, remove it.

    Next, go to the Devices section of your Microsoft account and remove any devices you do not recognize.

    ====================

    Please also do the following in Security section

    Change your password

    Enable two-step verification

    ====================

    Go here https://account.microsoft.com/privacy/app-access Click on "Don't allow" for anything you don't recognize.

    =======================

    Then go to Security > Manage how I sign in and make sure all contact information belongs to you.

    On that same page, scroll down to App passwords and remove any existing app passwords.

    Also on the same page, click on Sign out everywhere. This is intended to disconnect any active sessions that may still be connected. Please note that this can take up to 24 hours to fully take effect.

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