Mail for Mac a previously accepted email immediately sent to junk mail

Hi C Malmkar

I understand that a previously trusted Verizon “email-to-text” sender is now being routed to Junk in your New Outlook for Mac, even after you move it back—and you’ve already checked Blocked Senders and your Contacts. I am happy to help you. Could you please confirm:

• Which account type is added in Outlook for Mac: Outlook.com/Hotmail (Exchange) vs IMAP/POP?
• What is the sender’s email domain only (e.g., vtext.com) ?—no need to post the full address.

I would love to hear from you soon. Have a lovely day!

In Outlook for Mac, when a specific sender always goes to Junk even after being moved back and marked as wanted, the behavior is usually controlled by Junk Email settings and the Blocked Senders list.

Try the following in Outlook for Mac (New Outlook or classic):

1. Check and clean Blocked Senders
   1. On the menu bar, select Tools > Junk Email Preferences.
   2. Go to Blocked Senders and Domains.
   3. Look for the exact address and any related domain (for example, anything that might match the Verizon “email-to-text” domain) and remove them using Remove the selected sender.
2. Add the sender as safe (if available)
   1. In Junk Email Preferences, use the Safe Senders (or similar) tab.
   2. Add the sender’s full email address or domain so messages are not classified as junk.
3. Unmark specific messages as junk
   1. Open the Junk Email folder.
   2. Select a message from this Verizon sender.
   3. On the Outlook menu, select Message > Report > Not Junk (or Home > Junk > Not Junk, depending on UI).
   4. This restores the message to Inbox and trains Outlook that this sender is not junk.
4. Use the Block/Unblock flow if the sender was blocked via Message menu
   1. If the sender was ever blocked using Message > Block or Message > Junk Mail > Block Sender, Outlook added it to the blocked list.
   2. After unblocking in Tools > Junk Email Preferences as above, send a new test message from that Verizon address and confirm it now lands in Inbox.

If the account is an Exchange/Outlook.com account, note that junk handling can also be influenced by server-side filtering. After cleaning the local Blocked list and marking messages as Not Junk, allow some time and test again.

References:

• Customize junk e-mail protection in Outlook for Mac
• Block or unblock a sender - Outlook for Mac
• Block a mail sender in Outlook
• Block or allow (junk email settings)